Order Manager
hace 7 meses
**Vacante para la empresa Gneis en Belenes -Guadalajara, Jalisco**:
Estamos en busqueda de profesional de Servicio al cliente y ventas con dominio del idioma inglés para atender su proceso administrativo de venta con clientes corporativos.
Función objetivo del puesto:
Responsable de la recepción, creación, administración y seguimiento de las nuevas órdenes de compra, entiendase asi desde que se levanta el pedido hasta que este es entregado al cliente.
**Requisitos**:
- Idioma inglés avanzado (hablado y escrito).
- Manejo de algún ERP (SAP, SAI, Oracle, Workday, Microsoft Dynamics, Compaq).
- Excel Medio-Avanzado (Gráficos y generación de reportes).
- Deseable haber tenido contacto directo con clientes extranjeros ya sea en venta o pos-venta.
- Deseable trato y manejo de clientes corporativos (Ejecutivos de tiendas departamentales).
Funciones a realizar:
- Recepción de requerimientos de vendedores USA y MX
- Procesamiento con las áreas internas de los requerimientos de vendedores externos, cotizaciones, planos, fletes, propuestas.
- Levantamiento de pedidos / generación de OC.
- Control de inventario de producto terminado y en consignación.
- Apoyo a Operaciones en aclaraciones de logística con clientes cuando así se requiera.
- Generación de informes.
- Recepción y seguimiento de aclaraciones con clientes.
- Gestionar llamadas entrantes y mails a clientes USA y MX.
- Administración de material de marketing.
- Gestionar el llenado correcto del formato de alta de clientes.
- Gestionar los cambios y actualización de datos de cliente en el formato de alta de clientes.
- Revisar que los pedidos tengan todas las condiciones correctas y completas.
- Atención y apoyo a desarrollo empresarial.
- Apoyo y gestión en la planeación de expos.
- Cobrar y dar seguimiento sobre saldos y fletes de contado de clientes con y sin crédito.
- Apoyo al área administrativa para aclaraciones y problemas de cobranza por medio de llamadas y/o correo electrónico.
- Recibir y documentar la información necesaria para dar de alta incidencias, y dar seguimiento para asegurar su resolución con apoyo del área de calidad.
- Informar a los clientes sobre estatus de sus pedidos, fechas de embarques, así como confirmar la aceptación de tarifa mínima de flete.- Elaboración de cotizaciones nível 1 y 2.
- Seguimiento a muestras de clientes.
- Participación activa en reuniones de seguimiento a clientes.
- Gestionar cambios en pedidos desde la recepción de la solicitud hasta el procesamiento con el área operativa.
- Mantener el catálogo de clientes actualizado en el SAI.
- Recepción de leads, procesar y ordenar de acuerdo a zonas geográficas y emitir los requerimientos a los vendedores.
Sueldo según perfil y experiência.
Horario de trabajo de lunes a viernes de 9:00 a 18:00 hrs.
Modalidad presencial.
Zona de trabajo:Zapopan, Jalisco.
Cerca de universidad UNE planten Tesistán.
**Nível de educación deseada**:
Superior - titulado
**Nível de experiência deseada**:
Nível Experto
**Función departamental**:
Comercial / Ventas
**Industria**:
Diseño Interior
**Habilidades**:
- Bilingüe
- Ventas
- Atención al cliente
- Facturación
- Logistica
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