Production Service Management

hace 2 semanas

Azcapotzalco, México HSBC A tiempo completo

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
- “At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._
- Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and car care”_

We are currently seeking an experienced professional to join our team in the role of **Production Services Manager**

**Principal responsibilities**
- Responsible for AMER regions ‘State of the Nation’ Daily report detailing Incidents across the MSSOT technology estate.
- Participate in cross Global Business / Global Function (GB/GF) Communities of Practice (CoP) meetings to help influence key decisions made at a group level.
- Represent MSSOT in multiple MSS and regional Meetings, Service Resilience working groups and APAC Service Management forums.
- Work with multiple teams and programme leads to understand, call out and review how their services operate in Americas.
- Continually improving the operating environment for production, focusing on reducing toil, improving automation across MSSOT, using data.
- Hands on in innovation to improve automation of production environment. From working to be API first service management & more metric driven. To helping the teams work on the latest service management technology

Requirements

**Requeriments**
- Proficiency in verbal and written English.
- Good communication and interpersonal skills.
- Strong customer focus and commitment to delivery.
- Good relationship management skills,
- Hands on, not afraid to use data with scripting or coding to improve the operating environment.
- Excellent problem solving and service support skills
- Ability to work in a fast-paced dynamic environment to deliver high quality results under tight schedule and high pressure
- Experience with MSS Operations Technology
- Some background in unix and/or Java technologies
- ITIL

You’ll achieve more when you join HSBC.

**Issued By HSBC Electronic Data Process (México) Private LTD

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