Technical Customer Support
hace 5 meses
**TECHINCAL Custommer Support,I**
**Responsibilities**:
- Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
- Diffuses upset customers
- Fully documents customer interactions in real-time
- Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
- Identifies and escalates complex problems under direct supervision
- Works on a limited variety of problems of limited scope using defined procedures and practices
- Collaborates with fellow technicians and supervisor to solve problems
- Familiarizes self with new technologies, products and platforms
Qualifications:
- Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
- 1-3 years demonstrated working experience required
- Basic computer literacy with a working knowledge of the Microsoft Office Package
- Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
- Demonstrates strong customer service and communication skills
Tipo de puesto: Tiempo completo, Indefinido
Salario: $18,000.00 - $20,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Aumentos salariales
- Opción a contrato indefinido
- Seguro de gastos médicos
- Seguro de vida
- Teléfono de la empresa
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
- Vales de restaurante
Tipos de compensaciones:
- Bono anual
Consideraciones ante el COVID-19:
Uso de cubrebocas, temporalmente trabajo desde casa, se regresara paulatinamente, todos los protocolos de seguridad en oficina.
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
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