Cisco Renewals Analyst
hace 2 semanas
Why CompuCom? (Overview):
The ITG I - Cisco Renewal Analyst provides support for CompuCom’s Cisco Smart Net and IntelliCare (PSS-Partner Support Service) renewal business, works closely with sales account teams to support and grows our contract services business. The Cisco Renewal Analyst acts as a point of contact for Product Sales Executives and VSAMs (Virtual Sales Account Managers). The Cisco Renewal Analyst provides day-to-day account interaction, quoting, order processing support and contract management services for customers.
The Cisco Renewal Analyst works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors. The Cisco Renewal Analyst exercises judgement within defined procedures and practices to determine appropriate action. The Cisco Renewal Analyst normally receives general instruction on routine work, detailed instruction on new assignments.
What We Need & What You'll Do (Responsibilities):
- Prepares and processes detailed quotes for Smart Net and IntelliCare (PSS-Partner Support Service) contract renewals. Utilizes Cisco tools (CCW-R: Cisco Commerce Workspace Renewals Module) to acquire renewal data, validate and create accurate support and renewal quotes.
- Provides Cisco order processing support for services and software subscriptions renewals using internal systems and Cisco Commerce Workspace Renewals Module (CCW-R).
- Handles ongoing management of customer base with service renewals administration, Contract Consolidation, Co-Termination, True-ups and other contract management functions.
Who You Are (Qualifications):
- Associate’s degree/Diploma or equivalent experience.
- 0-3 years of related product support experience; industry experience preferred.
- High level understanding of Cisco products, software/subscriptions and support pricing programs.
- Experience in renewals quoting and order processes, CCW-R, working with distributors and Cisco.
- Knowledge and experience with Cisco support services offerings and contract renewal process.
- Strong Excel skills.
- Strong customer service skills.
- Strong organizational and interpersonal skills.
- Excellent problem solving and analytical skills.
- Proficiency in managing Cisco support contracts and the overall renewal process.
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