HR Contact Support Specialist
hace 3 semanas
-Job description
If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of **HR Contact Support Specialist**.**
Role Purpose:
Adequately address, resolve and execute the requests, doubts, complaints, problems and/or suggestions of internal and external HR clients in relation to HR processes, always under the guidelines and policies of the bank, in order to have the best resources and provide a better service.
Identify and manage improvement projects that are related to the Human Resources operation until its implementation and execution in production
Key Responsibilities:
Business Impact
・ Address all related system requests for performance management, vacations, and HR process and policy questions through a Service Now case, personalized HR phone-based care.
・ Follow-up to compliance with the vacation policy
・ Develop projects that involve optimizing daily operation resulting in cost reductions, continuous improvement. These projects may be to the current HR systems you use for your operation, but they may also be improvements to current processes not typical of a system. Improvements to the service for users.
・ Give excellence to internal and external users.
Requirements
Knowledge & Experience
・ Analysis capability
・ Proactivity
・ Knowledge of HR benefits
・ Oracle, people soft, payroll, office tools, excel intermediate
・ Intermediate English
・ Results orientation
・ Internal and external customer service attitude
・ Communication facilities
・ Teamwork
At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
**Issued By HSBC Electronic Data Process Mexico Private LTD
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