Avis Reservation
hace 2 meses
Avis Reservation
MX-DF-Mexico DF
**Description**:** Position Summary**
**Duties & Responsibilities**
- Provide effective and efficient customer solutions to incoming customer inquiries and concerns regarding auto products, services, etc
- Meet or exceed monthly Call Center Performance objectives including call quality and performance objectives
- Accurately complete appropriate documentation for each transaction on the CRM tools provided
- Deliver high levels of customer satisfaction through professional handling
- Cross train into other programs and responsibilities as needed
- Perform other duties as assigned
**Education**
- High school diploma required
**Experience**
- 6 months - 1 year Customer Service experience required.
- Previous experience supporting customers through phone preferred.
- Experience or interest in working with technology is preferred.
- Experience with customer contact systems.
- Experience in the automotive industry, preferred.
**Skills**
- Strong written and oral communication skills. Excellent spelling, articulate, tone sensitive. Proactive listener / reader.
- Fluent in English required
- Demonstrated skills in customer escalation, overcoming objections, conflict resolution and negotiation. Sales oriented and ability to close sales opportunities.
- Strong customer service, empathetic, tolerant, interpersonal, and relationship-building skills. Adapts to different kind of customers and situation. Firm and self-assured.
- Strong Team building skills, to work well within a close team environment - self-sufficient, resourceful and works well with mínimal supervision
- Careful in data management and in error prevention. Handles information effectively.
- Flexibility in work schedule, available, mornings, evenings, and weekends
- Ability to demonstrate a high degree of professionalism
- Reliable, maintains acceptable attendance
**Other**
- Must be able to interact with all internal and external departments and contacts. Must represent Percepta professionally with all clients and external organizations and contacts.
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