Sr. Site Reliability Engineer

hace 7 días


Guadalajara, México Oracle A tiempo completo

Sr. Site Reliability Engineer-220003YC

**Applicants are required to read, write, and speak the following languages**: English, Spanish

**Preferred Qualifications**

**Role**: Site Reliability Engineer

**Who are we?**

The Service Excellence team at Oracle Analytics Cloud (OAC) is on the verge of transforming the development paradigms at the 42 year old software giant. With the world moving towards the Cloud, Oracle is at the forefront with tremendous portfolio of Cloud offerings.

However, this transformation happens not just at the product level, but also the process of developing, deploying, and operating these products in the Cloud. Using a combination of cutting edge technologies, continuous process improvements and innovative business transformation methodologies, a small group of us are blazing the trail on the Service Excellence philosophy.

**Who are we looking for?**

**Roles and Responsibilities**
- Perform DevOps activities to support customers, engineers, and processes through our release cycles as well as production
- Participate in a follow-the-sun model for 24x7 support of OAC services
- Respond to incidents, own them and drive to completion, participate in root cause analysis
- Document various processes & runbooks; update existing processes
- Execute, with excellence, delivery of interim patches and hotfixes as required
- Work with various teams to take ownership of and resolve service failure/outages.
- Monitor metrics and develop ways to improve the CI and CD tools utilized by the team
- Follow all best practices and procedures as established by the company
- Mentor and train other engineers and seek to continually improve processes
- Other duties as assigned

**General Qualifications**
- A BS or MS in Computer Science, or equivalent
- Providing cloud networking, infrastructure, and service support, configuration, operations, tools, and processes
- Understand networking, and TCP/IP fundamentals and services such as DNS, HTTP, etc.
- Linux/Unix system administration including system level knowledge of Linux on OCI Gen 2, creating and executing scripts
- Methodical approaches to troubleshooting and solving complex technical problems
- Producing documentation in support of developed work (KBs, run books, help guides)
- Utilizing agile methodologies
- Communicating effectively in a team environment
- Working with remote, global teams as well as individuals
- Working independently and in a self-directed manner
- Able to work extended week day and week-end shifts as required for on-call, after hours upgrades, and other duties as assigned.

**Preferred Qualifications**
- 5+ years of experience of running large scale customer facing web services.
- Oracle Cloud Infrastructure (OCI) or AWS, Azure, GCP compute, storage, and network operational experience.
- Programming and scripting languages (Python, bash, Java Script - additional experience with PHP, Groovy, Java, and/or Go is a plus)
- Using CI/CD scripting tools such as Ansible, Puppet, or Chef
- Containers and orchestration (Docker, Kubernetes, and docker-compose).
- Oracle database, MySQL (experience with MS SQL and/or NoSQL is a plus).
- Issue tracking and collaboration (Jira and Confluence).

**Detailed Description and Job Requirements**

Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.

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