Site Reliability Engineer
hace 2 semanas
**Basic Information**:
Country
Mexico
State
Jalisco
City
Guadalajara
Date Published
15-May-2023
Job ID
37236
Travel Amount
None
**Description and Requirements**:
LI-LH1
BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.
BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.
**Customer Facing Site Reliability Engineer**
Are you passionate about building software that solves problems and delivers high-quality service to customers? Do you have the skills and experience to monitor, troubleshoot, and improve complex systems in a SaaS environment? If so, we want you to join our team as a Customer Facing Site Reliability Engineer (SRE).
**To be successful in this role, you should have**:
- A bachelor’s degree (or equivalent) in computer science or related discipline
- Proven work experience as an SRE or similar role in a SaaS environment
- Experience with distributed storage technologies such as NFS, HDFS, Ceph, or Amazon S3
- Experience with dynamic resource management frameworks such as Apache Mesos, Kubernetes, or Yarn
- Experience with monitoring systems such as Splunk or Datadog
- Experience with alerting systems such as PagerDuty or XMatters
- Experience with ticketing systems such as Jira or Zendesk
- Experience with reporting systems such as Tableau or Power BI
- Knowledge of ITIL best practices for incident management
- Excellent communication and interpersonal skills
- Ability to work on-call shifts and handle emergencies.
**As a Customer Facing SRE at our company, you will**:
- Respond to incidents reported by customers or detected by monitoring tools.
- Categorize and prioritize incidents based on their type, severity, impact, urgency, and SLA requirements.
- Escalate incidents to appropriate teams or individuals when needed.
- Implement solutions for resolving incidents or provide workarounds when possible.
- Document incident data, solutions, and performance measures using ticketing system and reporting system.
- Analyze incident trends and identify root causes of recurring issues.
- Provide feedback and recommendations to development teams for improving service quality.
- Perform regular system testing and ensure multiple team members are available to deliver ongoing support.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.
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