Representative Fo Refunds

Overview:
Recruiter: Montserrat Tavares

Position reports to: Maria Isabel Bricio

STATEMENT:
The Contact Center Refunds & Repurchase Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, employ analytical and research techniques to determine refunds eligibility. Perform verification of the earning certification form, which requires direct contact with Distributor, Preferred Members, and their retail customers. Excels in customer service skills, experience and be able to handle complex and sensitive cases. This process supports and reinforces our current policies and procedures, strengthens, and adds integrity to the Marketing Plan, and protects consumers, Distributors Preferred members, and the Herbalife business.

DETAILED RESPONSIBILITIES/DUTIES:

- Provide phone support to the following regions NAM and SAM/CAM.

Job Qualifications:
**Skills**:Required

Ability to communicate effectively in verbal and written form in all 2 languages.
- Ability to communicate in a clear, concise and courteous manner, internally and externally, at all levels and across diverse cultures.
- Ability to recognize and escalate issues as needed.
- High degree of flexibility in order to function under various timelines while maintaining a positive and professional attitude, and adapt as the external environment and organization evolves.
- Strong logical, analytical and problem-solving skills with the ability to accurately and precisely summarize and present key information.
- Proficient with Microsoft Office (Word, Excel, Outlook)

**Requirements**:

- High Level English - written and spoken
- High School diploma
- At least 6 months in current position.
- Not having administrative actions in the last 12 months (written warnings, suspensions).
- Performance rating minimum at «Meets Expectations (2.0)»