Service Portfolio Management Analyst

hace 1 semana

Saltillo, México Johnson Controls A tiempo completo

**Job Details**

**What you will do**:
The Senior Analyst, Service Portfolio Management (SPM) performs on a team in the function of Service Portfolio Management. This position ensures that services are inventoried and maintained within the Service Portfolio. This role works with other Service Management processes to ensure that the appropriate returns are achieved. This role also ensures that services are clearly defined and linked to the achievement of business outcomes, thus ensuring that all design, transition, and operational activities are aligned to the value of the published services.

**How you will do it**:

- Acts as part of the Service Portfolio Management team, responsible for the design, documentation and inventory of Services and Offerings.
- Participate in all Continual Service Improvement enhancements to the SPM process and ServiceNow implementation in accordance with Industry "Good Practice" (i.e., ITIL Framework).
- Participate in the organizational change management plan supporting the adoption of SPM processes and tools working with People Management and other departments in the promotion of standardized processes across the JCI (Johnson Controls International) Technology organization.
- Contribute to drive the development, enhancement, and configuration of the ServiceNow platform in support of SPM, ensuring data quality and consistency.

**What we look for**:

- Bachelor's Degree or Equivalent Work Experience
- 1 - 3 years of experience
- Growing knowledge of Business, Technical and Application Services across all IT Service Management processes.
- Experience in Technology Services and Associated SPM best practices.
- Experience of ServiceNow Common Service Data Model Framework
- ITIL Foundation (V3 / 4) Certification
- Service Lifecycle, Service Capability Intermediate Certifications preferred
- Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority.
- Ability to prioritize, delegate and work within high performing teams to lead/support an environment driven by customer service and teamwork.

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