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Risk Manager
hace 1 mes
Acquiring Risk Manager (Team lead), based in Mexico
About the role.
As Acquiring Risk Manager, you will be responsible for setting up and managing the Tinkoff Cloudpayments acquiring risk and compliance management processes and system, including merchant underwriting and onboarding processes, monitor and supervision of fraud mitigation and investigation, merchant risk settings and traffic analysis, suspicious transactions monitoring and dispute resolution procedures.
You would also need to have experience in setting up and managing of a risk operations team.
**This role will have the matrix reporting to the management**:
Hierarchically reports to the Country Head, based in Mexico
Functionally reports to the Head of Risk&Compliance, based in Russia, HQ
**This position is responsible for**:
**General duties and responsibilities include**:
Develop, implement and monitor the implementation of policies, procedures and internal controls in acquiring and payment products in accordance with the requirements of rules and standards of the card brands, local Mexican payment systems, laws and regulations;
Develop processes, organizational measures, systems and mechanisms to identify, prevent and mitigate operational, financial, reputational and other risk types relating to the acquiring and payment products;
Monitor legislative and regulatory changes, changes in the rules of the card brands/local MX switches in order to respond in a timely manner, adjusting internal processes, methodologies and tools used;
Interact with the key stakeholders (cards brands, switches, banks, regulators, merchants and partners) to solve emerging problems and maintain long-term relationships on risk-related topics;
Interact with external vendors, developers and consultants when selecting, evaluating, implementing and utilizing risk management systems and services;
Create, hire and manage a local risk operations team to support current and future processes and risk controls operations.
Prepare, analyze and regularly report to management on KPI/KRI and any specific metrics in key functional areas; control and verify the relevance and completeness of the data analyzed.
Merchant onboarding and ongoing monitoring
Develop, review and updating of the internal methodology and tools for the onboarding and ongoing monitoring of merchants and other counterparties;
Conduct periodic merchant reviews and audits to ensure the existing portfolio is in line with established policies, requirements, limits.
Set up the process of communication with suspicious/questionable merchants, requesting necessary information and documents, make conclusions and appropriate decisions (including suspension of merchant's activity, blocking of certain operations etc.) based on the review outcomes.
Fraud monitoring and prevention
Develop and optimize new and existing merchant online/offline transaction monitoring systems, tools and processes, focusing on the antifraud, AML and financial risks mitigation and prevention;
Develop, test and periodic review of antifraud logic, including rule-sets, scoring models, data enrichment etc., to minimize merchants’ fraud-related threats and risks;
Develop and analysis of transactional reports, triggers and alerts to detect potential fraud, AML, transaction laundering (illegal aggregation), other suspicious patterns and lead the development of risk mitigation controls and tools;
Control, analyses and take appropriate risk mitigation measures to merchants’ high fraud/chargeback levels, suspicious/unusual and fraudulent transactions level growth, suspected violations of AML and transaction laundering controls.
Chargeback management
Develop and implement appropriate chargeback guidelines and procedures;
Perform chargeback/dispute resolution processing and handle dispute inquiries;
Advise of the internal and external stakeholders as to disputes handling process and risks associated.
**Qualifications**:
At least 5+ years of relevant working experience in a risk, fraud and compliance related roles.
Deep knowledge of the rules and standards of the card brands, payment systems and regulators in Mexico, especially in terms of fraud risk management, KYC/AML and chargebacks.
Experience in transactional fraud risk analysis, antifraud models’ development, case investigation.
Experience and understanding of KYC and AML procedures and requirements applicable on different stages of merchants’ lifecycle: onboarding, ongoing monitoring, transaction analysis.
Experience in working with high-risk categories of merchants is a plus.
Experience and comfortable in establishing relationships with different cross-functional and geographically distributed teams.
Previous experience in team management.
Solid verbal and written communication skills.
Strong prioritization and execution capabilities.
Ability to work under pressure and meet tight deadlines.
Upper/Advanced level of English is a must.
