Customer Service Representative

hace 1 semana

Ciudad de México CDMX PRODUCTOS RICH SA DE CV A tiempo completo

**POSITION: Customer Solutions Executive** / Temporary

**YOUR DREAM JOB STARTS HERE**

**JOIN THE FAMILY**

As a leading global provider of comprehensive frozen food solutions, our portfolio includes creative solutions geared towards helping food industry professionals focused on everything a family makes possible. Rich's®: Endless possibilities. A family. Focused on attracting and retaining the most talented people.

**OBJECTIVE OF THE POSITION**:
Receive, Plan and Coordinate customers' purchase orders within the time and requirements, ensuring compliance with receipt policies, as well as coordinate all internal activities to said operation, including the follow-up of the correct shipment of each order of our customers maintaining constant communication with account executives, in addition to reverse logistics processes. Inform "Cut Risks", availability dates, request for early releases, etc.

**SKILLS/EXPERIENCE**:

- Graduated from Industrial Engineering, Business Administration or related career.
- Handle SAP at an advanced level and Excel Intermediate.
- Experience in the process of receipt and deliveries in CEDIS, dealing with customers and carriers, customer service (complaints, returns, order tracking, etc.), inventories, etc.
- Ease of working in a hybrid work scheme (in place and remote)
- Capable to maintain conversations in English, preferred B2 level or higher.
- No difficulties in traveling to the work center located in Ocoyoacac, State of Mexico.

**KEY RESPONSIBILITIES**:

- Receive, capture, and coordinate customer purchase orders.
- Manage inventory and report potential shortages
- Review and manage customer portals
- Carry out the planning of purchase orders, consolidation by unit capacity "cubicage", obtaining labels from the different systems of the client.
- Manage inventory in system for allocation by purchase order.
- Maintain communication with the customer and account executive, sharing delivery date, quantities to be supplied and possible cuts.
- Follow up on the delivery to the customer's facilities, managing any inconvenience
- Coordinate delivery appointments
- Capture and manage customer returns.
- Keep the "SAP" system up to date
- Ensure transport optimization.
- Coordinate weekly meetings to review results.
- Report generation
- Contribute to the achievement of sales objectives by ensuring good order management

**POSITION OFFER**:
As a family-owned business, taking care of our associates is a top priority. That's why we provide benefits and tools to help you balance work-life integration:

- Competitive Compensation + Competitive Compensation + Benefits Above those of the Law (Savings Fund, Punctuality and Attendance Bonus, Food Vouchers, Subsidized Dining Room, Higher Days in Bonus). + Benefits.
- Opportunities for professional development.
- Be part of a values-oriented culture.
- Volunteer opportunities and community impact.

**SELECTION PROCESS**:
**Job Types**: Full-time, Temporary
Contract length: 7 months

Pay: $20,000.00 - $30,000.00 per month

Application Question(s):

- In minutes, how long does it take you to travel to the workplace?
- Do you have experience in CEDIS, warehouses or distribution centers?
- What is your level of English (A1-A2, B1-B2, C1-C2)?
- Do you check that is a temporary position?

Work Location: In person

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