IT Support Specialist

hace 1 mes

Monterrey, México EPICOR A tiempo completo

**Role Summary/Purpose**:

- Respond to client calls in a professional manner, providing appropriate solutions and advice
- Interact with clients in performing complex testing, support and troubleshooting technical functions remotely.
- Ensuring Service Quality levels are maintained and adhered to
- Ensuring all issues are handled in a timely manner
- Reviewing outstanding issues, ensuring clients are kept informed of progress
- Attending relevant Epicor product training courses, in-line with our internal certification scheme

**Essential Responsibilities**:

- Fluent (written and spoken)in English.
- Degree in Finance/Accounting, IT/Systems, Manufacturing/Supply Chain-related fields (Industrial Engineering, Mechanical Engineering)
- Demonstrated expertise in meeting business needs with technology solutions.
- ERP knowledge highly advantageous.
- Minimum of three years related experience (preferred but not essential).
- Customer service experience will be valued.

**Technical Skills**:

- IT production environments (maintenance, adjustments in configurations and risks in the customer's production environment)
- Management Microsoft operating systems
- IT Knowledge
- Database administration
- Knowledge of Programming in SQL
- Basic Knowledge in networking and telecom
- Knowledge of database coding process

**Personal skills**:

- Excellent verbal communication skills
- Service-oriented with ability to prioritize tasks in a stressful environment
- Strong skills for analysis, troubleshooting and problem-solving.
- Ability to work independently with mínimal supervision
- Willingness to learn and explore new technologies

**The Global Support Team**

The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.

**About Epicor**

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

**Equal Opportunities and Accommodations Statement**

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role
- but your experience doesn’t match every qualification of the job description, that’s okay

We are an equal-opportunity employer.

Tipo de puesto: Tiempo completo

Sueldo: $25,000.00 - $28,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Bebidas gratis
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa

Puede trasladarse/mudarse:

- 64650, Monterrey, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Educación:

- Licenciatura terminada (Obligatorio)

Experiência:

- IT Support: 1 año (Obligatorio)
- Customer Service: 1 año (Obligatorio)
- SQL Databases: 1 año (Obligatorio)

Idioma:

- Advanced English (Obligatorio)

Lugar de trabajo: Empleo presencial

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