Technical Presales Manager

hace 3 semanas

Tlaquepaque, México Hewlett Packard A tiempo completo

Today HP is a $50+ billion fortune 50 company with just under 50,000 employees worldwide across 190 countries. HP is about innovation, it’s who we are and what we have been doing since 1939, we keep reinventing ourselves. Together we challenge convention, pushing each other to surprise the world.

**About the Role**:
As an Inside Presales TC Manager, you will manage and guide the Inside Presales Technical Consultants in providing technical support for the HP Commercial portfolio of Personal Systems products and solutions in addition to the Personal Systems Practice Leadership for the WW Inside TCs. Your leadership will contribute to fostering a diverse and collaborative work environment across multiple languages worldwide.

**Mission of the Presales Technical Consultant Manager**:
Your mission is to drive the success of your team in supporting sales opportunities by providing them with strategic and technical guidance. Manage and support the development of your team of trusted advisors on Personal Systems products solutions and services, ensuring the team delivers an excellent total customer experience (TCE) and drives business outcomes. Collaborate with various technical resources, including the Presales organization and Worldwide Divisional resources.

**Career Path**:
The Presales Technical Consultant Manager role serves as a leadership position within the Presales TC community, providing opportunities for further advancement within the Country, Market or WW Presales Organizations. Other moves to different leadership roles within the company are also possible such as in the Sales or Product Management areas.

**Responsibilities**:

- Lead and mentor a team of Inside Presales TC
- Ensure an appropriate level of technical and professional competence within the team.
- Guide the team in providing technical recommendations, direction, and guidance on Personal Systems offerings.
- Practice Lead on Personal Systems solutions for the WW Inside Presales organization across teams.
- Assist in the recruiting, training and development of team members.
- Ensure the delivery of team services in accordance with the SLA.
- Ensure the relevant quality KPIs are in place and that regular internal reports are generated for measurement and management of the team.
- Ensure that the team's concerns are actively listened to and addressed appropriately.
- Accurate tracking of requests in our CRM tool.
- Manage technical escalations and provide proactive updates to stakeholders.
- Assess and manage team member performance to ensure individual and group excellence.
- Provide guidance on process improvements.
- Understand business, financial and legal concepts of the overall HP/BU strategic direction and portfolio and guide the team accordingly.

**Knowledge/Skills Required**:

- Deep experience with current knowledge of printing technologies, printing solutions, hardware, operating systems, software, and networking technologies.
- Inter-personal skills with an interest in people development and coaching
- Advanced proficiency in spoken and written languages relevant to the team and English.
- Bachelor's degree or equivalent experience, preferably in a technical/engineering field.
- Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
- Inter-personal skills with an interest in people development and coaching
- Self-motivated with the ability to operate with mínimal tactical direction.
- Demonstrated motivation to seek knowledge and continuous learning.
- Lead and manage an international and diverse team, cultivating an inclusive environment to drive innovation and success.
- Typically, 5-7 years of relevant work experience.
- Preferably has had first team leadership experience.

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