Services Engineering

hace 3 meses


Zapopan, México Anyness A tiempo completo

Únete a nuestro equipo como **Services Engineering** en el increíble universo de las soluciones de Tecnologías de la Información

**Resumen del puesto**:

- Asegurar la correcta implementación, configuración, mantenimiento y soporte técnico de los productos y servicios proporcionados por la empresa. Actúa como el punto de contacto técnico entre la empresa y los clientes, garantizando que se cumplan los requisitos técnicos y se resuelvan los problemas de manera eficiente._

**Responsabilidades principales**:
**Implementación y Configuración**:

- Experiência y comprensión detallada de los servicios y aplicaciones de Microsoft 365, como Exchange Online, SharePoint Online, Teams, OneDrive, y las herramientas de administración de Microsoft 365.
- Familiaridad con la arquitectura de Microsoft 365, incluyendo la configuración de políticas, permisos y flujos de trabajo.

**Administración de Sistemas y Redes**:

- Experiência en la administración de sistemas y redes, incluyendo la gestión de identidades, control de acceso, y configuración de redes para asegurar la integración y el rendimiento óptimo de Microsoft 365.

**Conocimientos de Seguridad y Cumplimiento**:

- Entender los conceptos de seguridad y cumplimiento relacionados con Microsoft 365, como la protección de datos, gestión de identidades y acceso, y el cumplimiento de normativas.

**Habilidades en Diagnóstico y Resolución de Problemas**:

- Capacidad para diagnosticar y resolver problemas técnicos complejos de Microsoft 365, incluyendo problemas de conectividad, sincronización, y configuración.

**Soporte Técnico**:

- Proporcionar soporte técnico de nível avanzado para resolver problemas y desafíos técnicos que enfrentan los clientes.
- Diagnosticar y resolver fallos técnicos de los productos ofertados por Anyness.

**Consultoría y Capacitación**:

- Asesorar a los clientes sobre las mejores prácticas y estrategias para optimizar el uso de los productos o servicios ofertados por Anyness.
- Cursas y aprobar las certificaciones del fabricante, para el desarrollo y profesionalización de los productos y servicios.
- Ofrecer formación y capacitación al personal del cliente para el uso efectivo de las soluciones proporcionadas**.**

**Documentación**:

- Crear y mantener documentación técnica, incluyendo manuales de usuario, guías de solución de problemas y registros de configuración.
- Elaborar informes de incidentes y soluciones.
- Comunicar de manera efectiva el progreso de los proyectos en conjunto del PM, para la resolución de problemas a los clientes y a los equipos internos.

**Gestión de Proyectos**:

- Liderar la parte técnica de los proyectos, con el objetivo de asegurar la correcta implementación de los productos.
- Coordinar con proveedores y otros socios externos para asegurar la entrega y el rendimiento del servicio.

**Requisitos**:

- **Educación**: Ingenieria en sistemas, informática, redes o carrera afín.
- **Experiência**: Mínimo 2 años en un rol similar, preferiblemente en empresas en donde realizo actividades de soporte e implementación de soluciones tecnológicas de manera interna y externa.

**Conocimientos Técnicos**:

- Conocimientos sólidos en sistemas operativos, redes, hardware y software.
- Experiência previa en la administración e implementación de Microsoft 365, incluyendo Exchange Online, SharePoint Online, Teams y OneDrive.
- Conocimientos sobre gestión de DNS, Hosting, Powershell.

**¿Quiénes somos?**

Anyness es la primera plataforma de ITSaaS (IT Services as Services) de América Latina, hemos puesto los más de 10 años de experiência y la pasión del equipo fundador en crear una oferta y modelo de negocio único en el mercado, para permitirle a las organizaciones de todo LATAM liberar su potencial mediante tecnología.

Si estás listo(a) para un nuevo desafío y cumples con los requisitos, queremos conocerte

Tipo de puesto: Tiempo completo

Sueldo: $18,000.00 - $25,000.00 al mes

Beneficios:

- Aumentos salariales
- Caja de ahorro
- Días de maternidad superiores a los de la ley
- Días de paternidad superiores a los de la ley
- Horarios flexibles
- Seguro de gastos médicos mayores
- Vacaciones adicionales o permisos con goce de sueldo

Pago complementario:

- Bono de productividad

Tipo de jornada:

- Turno de 8 horas

Lugar de trabajo: remoto híbrido en 45030, Zapopan, Jal.

Fecha de inicio prevista: 15/10/2024



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