Noc Engineer

hace 5 meses

Guadalajara, México SoundHound Inc. A tiempo completo

SoundHound AI believes every person should be able to interact naturally with the products around them-by simply talking. With a global reach spanning two dozen languages, we build Voice AI products with conversational intelligence for cars, restaurant ordering, and more, allowing our customers to extend their brand in new and meaningful ways.

We are looking for a Network Operations Center (NOC) Engineer to provide infrastructure monitoring through world-class IT services utilizing both on-premise and cloud technologies. We power platform stability through constant monitoring and fine-tuning. You will be part of a 24/7/365 team focused on monitoring, alert response, triage, and ownership of system platform issues. This is a unique opportunity to support our global partner with world-class infrastructure.

This role is based in Guadalajara. You will join a small team of NOC Engineers and Site Reliability Engineers located in Guadalajara who work closely with colleagues in the United States and Canada.

**In this role, you will**:

- Respond to alerts/alarms according to our runbooks, KB articles, and SOPs
- Analyze systems, network, security monitoring and fine-tune alerts/alarms accordingly
- Develop, maintain, and improve operational documentation
- Proactively track and report issues across multiple departments both internally and externally with our partners and vendor
- Assist with change management (Scheduling, Approval, Communication)

**We would love to hear from you if**:

- You have three to six years of experience with full-stack monitoring and incident management
- You possess a strong team-first disposition with strong analytical, problem-solving, debugging, and troubleshooting skills
- You have high attention to detail, reliable follow-up, and the ability to prioritize quickly under potentially stressful situations

We would be especially excited if you have basic scripting in Bash or Perl and or project management skills

Here at SoundHound, diversity, equity, and inclusion are key to who we are as a company. With a mission to build Voice AI for the world, creating a team with global perspectives is critical to our success.

We care deeply about fostering an environment where everyone is supported and can do their best work. SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits.

Come join our growing team and bring your unique voice to our mission

LI-TN1

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