Lead Consultant, Proship Technical Support
hace 2 semanas
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
**_ _**
- In this role, we are looking for a ProShip Technical Support, whose objective is to support_
- Management from an operational, analytical, and tactical standpoint, by handling stakeholder requests, solving team's questions, auditing, and controlling different activities from colleagues on the operations floor, along with running reports, maintaining files and leading continuous improvement initiatives._
**_ _**
- Responsibilities_
- _Codes bug fixes, enhancements, and business rule changes in our ProShip scripts (VB script & VB.Net)._
- _Is familiar with the multiple host OMS interfaces within the scripts._
- _Creates and maintains shipper accounts under the direction of Corporate Transportation._
- _Monitors scheduled program runs._
- _Researches issues using ProCyclopedia._
- _Troubleshoots incidents that arise; provides feedback to internal customers; opens cases with ProShip support when an issue requires it._
- _Maintains UPS rate files and applies periodic updates in conjunction with Corporate Transportation._
- _Maintains a list of ProShip workstation inventory._
- _Periodically answers requests for special shipping projects which require the loading of ship-to addresses to the ProShip “addressbook” table, and the generation of a barcoded order retrieval sheet (PDF) to facilitate the loading and shipping of these addresses via ProShip Velocity._
- _Maintains the health and operability of 5 on-premise ProShip servers: DEV, QA, PROD, PSO (ProShip Office) and FEDEX (our FedEx-dedicated server)._
- _Looks for opportunities to streamline processing and save shipping costs._
- _Supports the standing up of new ProShip Velocity workstations (including software installation) and auto-shipper conveyor systems (ILS) and troubleshoots issues with their operations including problems with scales, barcode scanners, label printers, etc._
- _Periodically conducts SOX reviews at the direction of the Shutterfly audit team._
- _Works with ProShip Office - maintaining and developing queries and reports; periodically reviews user list and removes terminated users._
- Qualifications we seek in you_
- Minimum Qualifications / Skills_
- Graduation: Bachelor’s degree, B. Tech/B. E,_
- Preferred Qualifications/ Skills_
- _VB Script, VB.Net, MS SQL Server, Task Scheduler._
- _ProShip IVC (Integrated Version Control)_
**_ _**
**_
Job_**_Lead Consultant_
**_ Primary Location_**_Mexico-Monterrey_
**_ Schedule_**_Full-time_
**_ Education Level_**_Bachelor's / Graduation / Equivalent_
**_ Job Posting_**_May 2, 2024, 12:04:46 PM_
**_ Unposting Date_**_Ongoing_
- Master Skills List_Consulting_
- Job Category_Full Time_
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