IT Application Manager

hace 3 meses

City, México Sephora A tiempo completo

**Summary**:
**Key Responsibilities**:

- Project Management: Lead and execute e-commerce projects from conception to launch, defining scope, timelines, budgets, and resource allocation.
- Technical Integration: Oversee the integration of e-commerce platforms with backend systems (inventory, order fulfillment, CRM, ERP, Payment Service Providers).
- eCommerce Lifecycle Management: Oversee the entire lifecycle of the eCommerce Web and App ecosystem, from initial implementation and configuration to ongoing maintenance, upgrades, troubleshooting, and support.
- Vendor Management: Build and manage relationships with key vendors, ensuring deliverables meet quality and timeline standards.
- Continuously analyze platform performance and implement optimizations to enhance user experience and business outcomes.
- Collaborate with stakeholders to develop and implement an omnichannel strategy that integrates e-commerce with brick-and-mortar operations.

**Required Skills and Experience**:

- 5+ years of experience in e-commerce (web, App) project management, preferably in a retail environment with both online and offline channels.
- Proven track record of leading complex projects and managing vendor relationships.
- Strong understanding of e-commerce platforms, web and app technologies, system integration methodologies, and industry standards.
- Excellent IT project management skills, including experience with Agile/Waterfall methodologies and tools (JIRA, Asana).
- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams, stakeholders, and external vendors.

**Systems Expertise**:

- E-commerce platforms (e.g., technical configuration and/or management of Salesforce Commerce Cloud, Shopify, Magento, etc.).
- Web and app technologies (e.g., HTML, CSS, JavaScript, React, etc.).
- System integration methodologies (e.g., API, EDI, etc.).
- Payment gateways and processors (e.g., Cybersource, Conekta, PayPal, Buy Now Pay Later, etc.).
- Marketing technology platforms (e.g., Google Analytics, Google Tag Manager, Salesforce Marketing Cloud, etc.).

**Preferred Qualifications**:

- Experience with Salesforce Commerce Cloud and Google Firebase.
- Knowledge of retail operations, customer behavior, and e-commerce trends.
- Certification in project management (PMP, Agile Certified Practitioner).
- Bachelor's degree in computer science, information technology, or related field.

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