Fraud Prevention Specialist

hace 1 mes

Ciudad de México CDMX TuneCore A tiempo completo

**Company Description**
Before TuneCore, artists needed to be signed to a record label to sell their music online. In 2006, we democratized the industry by partnering directly with digital stores and streaming platforms to enable any musician to sell their songs worldwide while retaining 100% ownership of their music.

Today, TuneCore is the leading independent development partner for self-releasing artists to build audiences and careers - with technology and services across distribution, publishing administration and a range of promotional services. The company is headquartered in Brooklyn, NY, and owned by Paris-based Believe, one of the world’s leading digital music companies. The company is one of the fastest growing companies in the music industry and is actively investing in the continued growth of the business.

We have made it our mission to best serve artists and labels at each stage of their development in the digital world. We are a company that cares deeply about our people and our creator community, advocating for diversity, equity, and inclusion across all of our platforms and throughout our business. The pursuit of innovation inspires us to work hard for our artists, while collaboration drives the way we work and approach our company’s social responsibility.

Join TuneCore as we embark on the next phase of innovation in the music industry. Be part of the team that bridges the unmet and evolving needs of creators by building the tools and services that make their lives better.

TuneCore is looking for a dynamic, detail-oriented Fraud Prevention Specialist to join the team. As a Fraud Prevention Specialist, you will investigate TuneCore accounts for abnormal or suspicious behavior relating to account creation and distribution, monitor streaming and download reports for artificial or abusive trends, review the withdrawal of sales revenue from accounts, and communicate directly with clients to ensure the reduction of fraudulent activity.

Specific Duties:

- Review (approve or reject) customer withdrawal requests and evaluate withdrawals for suspicious and malicious activity.
- Research and find patterns to prevent unsanctioned activity. Investigate potential occurrences of unsanctioned activity and report to management.
- Identify trends and key insights to help minimize fraud, including but not limited to reports of streaming abuse.
- Provide reporting on customer and product issues.
- Work with a team on special projects as needed.
- Report technical and communication issues to better service TuneCore artists.
- Maintain accurate documentation of all activity.
- Perform other duties as assigned by management.

**Qualifications**

You have acquired the following skills during your various professional experiences:

- Very strong communications skills: written, verbal and interpersonal.
- Can manage time effectively and prioritize workload.
- Discerning eye and ear for audio and visual content and meticulous attention to detail.
- The ability to work well independently, and as part of a team.
- Understanding of the digital music industry, including familiarity with digital music services.
- Extensive music knowledge and a willingness to keep up to date with current music trends (i.e., will study the charts every Monday morning). Should have a sharp memory.
- A self-starter and quick learner with a strong desire to excel and flexibility to succeed in innovative, sometimes ambiguous situations.

**Additional Information** Working At TuneCore**

**Our Values**:
TuneCore is a team of creators, for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are respect, expertise, fairness, transparency and our values include collaboration and innovation. As global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.

We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person’s unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving. Our goal is to make TuneCore an inspirational place that feels comfortable and familiar no matter how you look, where you call home, who you love, what you believe, or what’s on your playlist.

**CSR Strategy: Shaping Music for Good**

Our core values are put into action through Shaping Music for Good, Believe and TuneCore’s global corporate social responsibility strategy, integrated at all levels of the company and at the heart of our business model.

We strive to shape the music industry for good by building trusting relationships with artists and partners, investin

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