Fielding Specialist

450+ employees, 35+ countries, and 1 mission - to amplify the voice of physicians globally.

That is where **you** come in. Helping unite physicians across the world to support better patient outcomes—and even save lives— is an incredible feeling. Join us

**What we’re looking for**:
Part of this role will include management and setup of the commercial and operational aspects of integrating 3rd party top-up vendors to help us with our internal quotas as needed.

**Responsibilities**
- Develop and execute fielding plans for all quotas that require external assistance
- Communicate with Sermo’s global network of vendors to kick off, advance and ultimately resolve top-up engagements
- Fine tune and revise calculations and actions taken by the RTP Fielding module
- Catalog and report on sub-optimal vendor selection decisions made at Bidding
- Refine sub-optimal fielding alert/trigger thresholds in RTP Fielding module
- Monitor exception-based reporting for CAWI/SONY quotas, developing recovery plans as needed
- Coordinate with Client-facing staff when client approval for changes are required for any quota
- Ensure clear, actionable communication and delivery of projects, working together to exceed client expectations for service quality and timelines
- Think of new ways to improve vendor performance, internal communication, and technology around top-up, working always to increase panel performance while reducing top-up costs
- Prepare, deliver and improve on SOPs governing Sermo’s delivery methodology on project fielding & top up

**Skills and Qualifications**
- Natural ability with data analysis, and insights generated from numerical data
- Experience developing and executing fielding plans alongside clients
- Expert knowledge of Market Research industry top up market
- Proven record of high performance in a role assisting others in project/program delivery
- Strong preference for a dynamic work environment, with complex moving parts and deadlines
- Excellent communication skills, both with internal stakeholders as well as with external Sermo clients
- Experience working in a role with SOPs, with an eye to continuous refinement/improvement of SOPs over time
- Detail-oriented and accurate, even under periods of high workload

**About Sermo