B2b Servicedeskagent

We are looking for a customer service oriented **B2B Service Desk Agent** to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

**Responsibilities**
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services

**Requirements and skills**
- Proven working experience in providing Help Desk support
- Proficiency in English
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Information Technology, Computer Science or equivalent

**We offer**:

- Base Salary $18,000 - $21,600
- Performance Bonus up to $3,000
- $2,000 Hiring Bonus
- SCHEDULE: 7:00am - 4:00pm or 11:00am - 8:00pm
- 2 days off
- All law benefits
- Food coupons
- Direct hiring

Tipo de puesto: Tiempo completo

Salario: $18,000.00 - $21,600.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Descuentos y precios preferenciales
- Estacionamiento de la empresa
- Programa de referidos
- Seguro de vida
- Vales de despensa

Tipos de compensaciones:

- Bono de productividad
- Bono de puntualidad

Puede trasladarse/mudarse:

- Monterrey, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Experiência:

- Help Desk, Service Desk, Tech Support: 1 año (Obligatorio)
- Call Center: 1 año (Deseable)

Idioma:

- Inglés (Obligatorio)

Disponibilidad de turnos:

- Turno diurno (Deseable)
- Turno nocturno (Deseable)

Lugar de trabajo: Una ubicación