Warranty Claims Administrator

Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensorsswitches to fuses and morewe produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.

Reporting to the Sr Customer Quality Manager the Warranty Claim Administrator’s primary role is to ensure that customer submissions for warranty claims are expeditiously processed within CVP resulting in a mutual agreement regarding which claims will be credited by CVP based on verification efforts conducted by CVP Technical Staff. Will manage status of all claims via data tracking systems present within CVP as well as the appropriate business portal as may be provided by the customer.

About the job:
- Weekly capture customer specific warranty claims into Littelfuse data base (CaWeb - Aras).- Direct customer to send specific warranty claim units to the originating factory (Muzquiz, Legnago, Matehuala) for evaluation.- Secure analysis results of open warranty claims from the originating factory and process (approve/deny/scrap) the claim in Littelfuse database as well as the customer’s designated record location (website).- Weekly monitor the open warranty claims to ensure expedience of processing each claim through to closure with the customer to ensure there are zero auto debit cases due to “time out” as may exist in specific customer agreements. Weekly alignment with originating factory personnel is required.- With support from Finance, monthly reconcile actual customer debits against CVP approved claims.- Work in conjunction with CVP Sales Team to resolve any dispute that may arise with the customer.- Work in conjunction with CVP Sales Team to maintain a current catalogue of customer specific Warranty requirements and keep on record all available warranty agreements.- Location: Piedras Negras, Coahuila.

About you:
- Bachelor or university degree in Engineering- 2+ years of experience in procurement, material management or customer support environment.- Demonstrated ability to influence others with data and proven track record of partnering with multi-disciplinary teams (Sales, Engineering, Quality, Operations).- A full complement of PC skills (Microsoft office suite with emphasis on Excel).- A demonstrated history of delivering exceptional results (strong personal performance, attention to detail, responsiveness, results, innovation).- Excellent written and verbal communication skills.- Knowledge in MS Office- Strong communication skills

Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values - Customer Focus, Integrity, Innovation, Teamwork and Results Driven - support us on our mission to improve the safety, reliability, efficiency, and performance of our customers’ products and systems.

We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference - everywhere, every day.

We offer a competitive salary package and a variety of benefits, including Medical Insurance, Grocery Bonus, Life Insurance, Dental Care plan as well as development opportunities like internal Lean Six Sigma Certification.

LI-PFC