Customer Services Representative
hace 2 semanas
Descripción y detalle de las actividades
Es el encargado de atender consultas, reclamos, comentarios y, eventualmente, denuncias de los usuarios o clientes de una organización. Atiende a clientes a través de diferentes interfaces administradas por marketing, es el encargado de la calidad en el servicio. Órdenes de venta. 1. Proporciona información a clientes (precio, lead time, formas de entrega, pago, etc.). 2. Captura las órdenes de compra de clientes en un lapso de menos de 48 horas, proporcionando en tiempo y forma compromisos de envío acorde a lead time. 3. Da seguimiento y comunica la información requerida de los envíos a clientes (tracking number, cantidades enviadas). 4. Realiza la gestión dentro de la empresa para el envío (se asegura que el material salga de la planta y proporciona la información a cliente). Seguimiento a órdenes de venta. 1. Proporciona actualizaciones y reprograma fechas de entrega, actualizando el sistema ERP. 2. Recopila información de satisfacción del cliente, realiza encuestas de servicio. 3. Realiza un análisis de los pronósticos para los administradores de la cuenta. 4. Encargado de comunicar y dar de alta en sistema los retornos de calidad (RMA’s). 5. Administración de portales de cliente 6. Manejo de reporteria Servicio. 1. Encargado de hacer el primer contacto con el cliente. 2. Mantiene y construye buenas relaciones con el cliente interno y externo.
Experiência y requisitos
1. Licenciatura en Mercadotecnia, Administración o Ingeniería 2. Mínimo 1 año de experiência en puesto. 3. Proactivo, Dinámico. 4. Manejo paquetería office intermedio. 5. Disponibilidad de Horario. 6. Conocimiento en sistema MRP/ Oracle / SAP / AX. 7. Excelente negociador. 8. Disponibilidad para viajar (visa vigente). 9. Habilidad de comunicación. 10. Ingles avanzado.
Organización
Amphenol TCS de México, S.A. de C.V.
Giro
Maquiladora (Export.)
Actividad principal
Empresa que manufactura conectores y arneses para computadoras industriales de alta velocidad
Número de empleados
2200
**Área** Mercadotecnia/Publicidad/Comunicación/RRPP
**Contrato** Permanente
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario** Lunes a viernes de 7:00 am a 5:00 pm
**Estudios** Carrera Profesional
**Sexo** Indistinto
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