Contact Center Support Specialist
hace 1 mes
**Contact Center Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Acts as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Provides excellent customer support by processing customer inquiries and resolving them on time and in an appropriate manner. Provides internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinates with relevant resources to have complete case ownership and to improve customer satisfaction. Improves customer experience and first contact to cash transition rate and creates more business opportunities for ABB.
**Your responsibilities**:
- Assists the customers by monitoring the status of their requests, ensures that all inquiries received via multiple channels are resolved in a swift and competent manner, and provides necessary assistance during any escalation.
- Ensures the resolution of customer issues (e.g., product, technical, order, payment related, etc.) through immediate individual assistance or in coordination with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Recommends appropriate solutions for customer requests and coordinates with related teams to ensure end to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place.
- Provides regular updates and clarification to the customers and ensures a positive customer experience.
- Informs customers about issue status proactively and clarifies any doubts with them to improve service quality.
- Initiates customer feedback loops (surveys) in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement.
- Supports the regular maintenance of contact lists, routing tables, and information on internal/external pages.
- Supports the business (when needed) in outbound activities like marketing campaigns and provides follow the-sun or face-to-face customer interaction service(s).
- Displays systematic and detail-oriented mindset to complete the cases successfully.
- Prepares and analyzes regular statistics by using available tools and collecting relevant information.
- Tracks performance against the target regularly by observing the overall process and trends across inquiries, identifies improvement areas, and provides results or highlights any risks to the management.
**Your background**:
- Bachelor´s Degree in Engineering or Administration.
- Minimum 1 year of experience working in customer support.
- Curiosity, Care (information), courage (taking action and responsibility) and collaboration.
- Advanced level of English.
**More about us**:
Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
Bilingual Contact Center Support Specialist
hace 1 semana
Apodaca, México ABB A tiempo completo**BILINGUAL Contact Center Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....
-
Contact Center Support Specialist
hace 4 días
Ciudad Apodaca, Nuevo León, México ABB A tiempo completoContact Center Support SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Contact Center Support Specialist
hace 1 mes
Ciudad Apodaca, N.L., México ABB Schweiz AG A tiempo completoContact Center Support Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Contact Center Support Specialist
hace 5 días
Ciudad Apodaca, N.L., México ABB Schweiz AG A tiempo completoContact Center Support Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Contact Center Support Specialist
hace 5 días
Ciudad Apodaca, Nuevo León, México Abb Schweiz Ag A tiempo completoContact Center Support SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Asesor de Call Center
hace 2 semanas
Apodaca, México CONTACT CENTER A tiempo completo**Vacante para la empresa CONTACT CENTER en Apodaca, Nuevo León**: **POSIBILILIDAD DEHOME OFFICE A PARTIR DEL 4TO MES** **Grandes beneficios** - ** Pagos semanales**: - Sueldo base - Bono : A partir de la segunda semana bono garantía de**$1,200.00**durante 4 semanas (por semana se pagan**$1,200.00**) - 50% de descuento servicio de Izzi - Bono en vales de...
-
Customer Support Specialist
hace 2 meses
Apodaca, México ABB A tiempo completo**Customer Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Asesor de Call Center
hace 5 días
Ciudad Apodaca, Nuevo León, México CONTACT CENTER A tiempo completoVacante para la empresa CONTACT CENTER en Apodaca, Nuevo León:POSIBILILIDAD DEHOME OFFICE A PARTIR DEL 4TO MESGrandes beneficios- **Pagos semanales**: Sueldo base Bono : A partir de la segunda semana bono garantía de$1,200.00durante 4 semanas (por semana se pagan$1,200.00) 50% de descuento servicio de Izzi Bono en vales de despensa en diciembre, lo...
-
Agente de Servicio Al Cliente
hace 2 semanas
Apodaca, México CONTACT CENTER A tiempo completo**Vacante para la empresa CONTACT CENTER en Apodaca, Nuevo León**: **Perfil básico** Mayoría de edad Secundaria concluida Experiência mínima en servicio al cliente Actitud de servicio **Obtendrías grandes beneficios** - ** Pagos semanales**: - Sueldo base - Bono : A partir de la segunda semana bono garantía de**$1,200.00**durante 4 semanas (por...
-
Ejecutivo de Atención Telefónica
hace 2 semanas
Apodaca, México CONTACT CENTER A tiempo completo**Vacante para la empresa CONTACT CENTER en Apodaca, Nuevo León**: **Obtendrías grandes beneficios** - ** Pagos semanales**: - Sueldo base - Bono : A partir de la segunda semana bono garantía de**$1,200.00**durante 4 semanas (por semana se pagan**$1,200.00**) - 50% de descuento servicio de Izzi - Bono en vales de despensa en diciembre, lo proporcional...
-
Agente de Servicio Al Cliente
hace 2 semanas
Apodaca, México CONTACT CENTER A tiempo completo**Vacante para la empresa CONTACT CENTER en Apodaca, Nuevo León**: Solicitamos personal ejecutivo** | HOME OFFICE A PARTIR DEL 4TO MES** **Requisitos** Mayoría de edad Secundaria concluida Experiência mínima en servicio al cliente Actitud de servicio **Obtendrías grandes beneficios** - ** Pagos semanales**: - Sueldo base - Bono : A partir de la...
-
Agente de Servicio Al Cliente
hace 2 semanas
Apodaca, México CONTACT CENTER A tiempo completo**Vacante para la empresa CONTACT CENTER en Apodaca, Nuevo León**: Solicitamos personal ejecutivo**| HOME OFFICE A PARTIR DEL 4TO MES** **Obtendrías grandes beneficios** - ** Pagos semanales**: - Sueldo base - Bono : A partir de la segunda semana bono garantía de**$1,200.00**durante 4 semanas (por semana se pagan**$1,200.00**) - 50% de descuento...
-
Asesor de Ventas y Atención a Clientes
hace 2 semanas
Apodaca, México CONTACT CENTER A tiempo completo**Vacante para la empresa CONTACT CENTER en Apodaca, Nuevo León**: **POSIBILIDAD DE HOME OFFICE A PARTIR DEL 4TO MES** **Obtendrías grandes beneficios** - ** Pagos semanales**: - Sueldo base - Bono : A partir de la segunda semana bono garantía de**$1,200.00**durante 4 semanas (por semana se pagan**$1,200.00**) - 50% de descuento servicio de Izzi - Bono...
-
Agente de Servicio Al Cliente
hace 2 semanas
Apodaca, México CONTACT CENTER A tiempo completo**Vacante para la empresa CONTACT CENTER en Apodaca, Nuevo León**: **HOME OFFICE A PARTIR DEL 4TO MES** **Obtendrías grandes beneficios** - ** Pagos semanales**: - Sueldo base - Bono : A partir de la segunda semana bono garantía de**$1,200.00**durante 4 semanas (por semana se pagan**$1,200.00**) - 50% de descuento servicio de Izzi - Bono en vales de...
-
Ejecutivo de Atención Telefónica
hace 2 semanas
Apodaca, México CONTACT CENTER A tiempo completo**Vacante para la empresa CONTACT CENTER en Apodaca, Nuevo León**: **NO PIERDAS ESTA OPORTUNIDAD** **Obtendrías grandes beneficios** - ** Pagos semanales**: - Sueldo base - Bono : A partir de la segunda semana bono garantía de**$1,200.00**durante 4 semanas (por semana se pagan**$1,200.00**) - 50% de descuento servicio de Izzi - Bono en vales de despensa...
-
Ejecutivo de Atención Telefónica
hace 1 semana
Apodaca, México CONTACT CENTER A tiempo completo**Vacante para la empresa CONTACT CENTER en Apodaca, Nuevo León**: **TELEVISA EN CONJUNTO CON IZZI TELECOM** **Obtendrías grandes beneficios** **Pagos semanales** Sueldo base Bono : A partir de la segunda semana bono garantía de**$1,200.00**durante 4 semanas (por semana se pagan**$1,200.00**) 50% de descuento servicio de Izzi Bono en vales de despensa...
-
Ejecutivo de Atención Telefónica
hace 2 semanas
Apodaca, México CONTACT CENTER A tiempo completo**Vacante para la empresa CONTACT CENTER en Apodaca, Nuevo León**: **NO PIERDAS ESTÁ OPORTUNIDAD Y FORMA PARTE DE NUESTRO EQUIPO DE TRABAJO** **Requisitos** Mayoría de edad Secundaria concluida Experiência mínima en servicio al cliente Actitud de servicio **Obtendrías grandes beneficios** - ** Pagos semanales**: - Sueldo base - Bono : A partir de...
-
Ejecutivo de Atención Telefónica
hace 5 días
Apodaca, México CONTACT CENTER A tiempo completo**Vacante para la empresa CONTACT CENTER en Apodaca, Nuevo León**: **IZZI TELECOM SOLICITA PERSONAL EN ATENCIÓN TELEFÓNICA | PAGOS SEMANALES** **Beneficios como**: **Pagos semanales** Sueldo base Bono : A partir de la segunda semana bono garantía de**$1,200.00**durante 4 semanas (por semana se pagan**$1,200.00**) 50% de descuento servicio de Izzi Bono...
-
Technical Sales Support Specialist
hace 5 días
Apodaca, México ABB A tiempo completo**Technical Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...
-
Ejecutivo de Atención Telefónica
hace 5 días
Apodaca, México CONTACT CENTER A tiempo completo**Vacante para la empresa CONTACT CENTER en Apodaca, Nuevo León**: **TELEVISA EN CONJUNTO CON IZZI TELECOM SOLIITA PERSONAL EN ATENCIÓN TELEFÓNICA** **Obtendrías grandes beneficios** **Pagos semanales** Sueldo base Bono : A partir de la segunda semana bono garantía de**$1,200.00**durante 4 semanas (por semana se pagan**$1,200.00**) 50% de descuento...
