Telecom Specialist

OUR COMPANY:
Integon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 1000 employees, we continue to grow our portfolio of remote positions that can be filled anywhere in the country. We offer the stability of a large corporation with the flexibility of a remote or hybrid career.

We continue to build a caring and inclusive company culture and are proud to be certified as a Great Place to Work

WHAT WE OFFER AS A GREAT PLACE TO WORK:

- Highly competitive compensation and benefits package
- Paid Time Off (PTO) additional to your vacation days
- Career development and growth opportunities
- Full access to our wellness center and wellness initiatives
- Being part of an international organization with high exposure to multiple teams across North America

Job Summary

The Telecom Specialist leads efforts to research, design, and plan and maintains new or existing voice hardware and software technology components. The Telecom Specialist utilizes proven systems & infrastructure, scripting, and developer skills to execute on to routine to common tasks related to hardware and software technology component analysis, integration, and routine incident and problem resolution. This role also helps define and update items in the configuration management plan.

Key Responsibilities
- Support the team by providing engineering experience in routine to common situations and day-to-day operations.
- Develop collaborative skills and engage with the voice engineering team to administer and maintain carrier VoIP platform across multiple vendor equipment including hardware and software upgrades; assist with the planning, development, coordination of scheduled voice platform maintenance.
- With guidance perform daily checks, monitor vendor support and perform required maintenance to keep the voice systems highly available, highly stable, and always performing optimally.
- Actively participate with the engineering teams to administer and maintain routine and simple platforms across multiple vendor equipment including hardware and software; participate in team meetings where new product and project planning takes place; participate in development of engineering and support documentation; assist in the planning, development, coordination of scheduled platform maintenance.
- Participate, as a key member of the Telecommunications team, in the routine and common design, installation, configuration, troubleshooting, and monitoring of core services required for VoIP (Voice Over Internet Protocol) deployments including QOS (Quality of Service), COS (Class Of Service) VLAN’s (Virtual Local Area Network), SBC’s (Session Border Controller) and SIP (Session Initiated Protocol) Carrier Services.
- Actively participate in required implementation and support situations (“on-call”, including nights and weekends).

Knowledge/Skills/Abilities/Experience

Education: College degree or equivalent work experience; 1-4 years of related experience

Acceptable Technology Certifications
- Pure Connect ICCS
- Pure Connect ICCE
- Pure Cloud Admin
- ACE (Avaya Certified Expert)
- Cisco CNA
- A+
- Net+
- Microsoft Certified Professional

English Fluency: Advanced

LI-FB1

Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.