Senior Learning Experience Leader
hace 2 semanas
**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
**What We Offer**:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Leads product training initiatives for the assigned programs, ensuring KPI achievement, enhanced learning curves, and financial proficiency through operational goals attainment and attrition control via successful onboarding processes. Supervises, leads, and develops the assigned team of learning specialists, in a way that ensures the mentioned items are achieved while complying with TaskUs operational and quality standards. Reports to Learning Experience Manager. **RESPONSIBILITIES**
- Develop and implement training plans which support associates' onboarding.
- Manage training staff in order to execute training plans according to TaskUs' and Client's guidelines. Assist in the development of operational training programs as needed.
- Develop and maintain a collaborative relationship with Operations to ensure line commitment to training programs.
- Identify needs and advise the management team on synergizing operations and training resources to accomplish goals.
- Lead coaching on facilitation to ensure consistent standards in content delivery.
- Execute the evaluation processes for all training staff, developed by the Learning Management Team, and implement the process fairly and consistently.
- Support, in conjunction with the Site LXM, hiring of all Learning Experience Leaders for the assigned programs.
- Provide direction and support to LXLs by establishing timelines, setting goals, and ongoing coaching sessions. Develop instruction design and facilitation skills.
- Manage "Train the Trainer" processes, evaluating effectiveness. Make recommendations and oversee implementation accordingly. Partner with the necessary stakeholders in order to ensure the achievement of the mentioned items.
- Develop and implement tests to measure the effectiveness of training programs and tools. Present findings to Operations and Learning management and make recommendations for implementation and continuous improvement.
- Develop training plans, participant's material, certifications, and leader's guides as needed.
- Develop and implement training tracking processes. Work with the LXLs to coordinate and gather quantitative training data and compile information as required. Produces training reports as needed.
- Act as Supervisor to the assigned LXLs, supervising daily activities.
- Maintain complete knowledge of all service tasks and programs and system and telecommunications capabilities related to the assigned programs.
- Provide statistics on training and operational performance. Develop reports integrating statistical analysis, before and after action planning.
- Conduct new hire training for the assigned program, as required.
**DEI**:In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
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