Techical Sales Support

hace 4 meses


Tlalnepantla, México Atlas Copco Mexicana SA de CV A tiempo completo

**Techical Sales Support**:

- Functional area: Sales- Country: Mexico- City: Tlalnepantla de Baz- Company name: Atlas Copco Mexicana SA de CV- Date of posting: Sep 19, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

**Join us on our journey for a better tomorrow.**

**Analista de soporte en posventa**
- En este rol tu te estarás encargando de proporcionar información técnica, cotizaciones, manuales para cotizacióny cualquier otro tipo de documentación que requieran los clientes con el fin de brindar una solución para ellos. Es primordial que puedas trabajar bajo un enfoque en asegurar una excelencia en la atención y satisfacción que tengan los mismos por parte del área.
**¿De qué te vas a encargar?**
- Atender llamadas telefónicas de clientes internos y externos para dar seguimiento a la atención de los mismos con sus pedidos para apertura de Orden de Servicio en casos urgentes o con algún otro tipo atención inmediata requerida.
- Asistir en la investigación de problemas relativos al seguimiento de órdenes de servicio
- Revisar órdenes de compra del cliente e ingresar en nuestro CRM para su control y manejo adecuado.
- Elaborar cotizaciones de la diferente gama de productos de la línea de negocio cuando sea factible con la información o requerimiento puntual del cliente.
- Informar y dejar evidencia de cotizaciones a los asesores de servicio del área de posventa.
- Apoyarse con el área técnica para dar respuestas a clientes cuando sea factible y/o informar al asesor de servicio de posventa, manteniendo un seguimiento del requerimiento.
- Identificar y evaluar los riesgos inherentes a su área, comunicar al personal, e implementar las medidas apropiadas para prevenir enfermedades y accidentes.
- Identificar los aspectos ambientales significativos y los impactos de su área, comunicar al personal e implementar las acciones para alcanzar los objetivos y metas ambientales.
- Cumplir con el Sistema de Gestión Integral (Calidad. Medio Ambiente y Seguridad) y asegurar el cumplimiento del personal a su cargo.

**Formación académica**
- Ingeniería mecánica, eléctrica o afin.

**Experiência**
- 1 a 2 años en posición similar.

**Conocimientos**
- Manejo de CRM (Deseable)
- Inglés intermedio (Deseable)

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.



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