Partners Operations

hace 6 meses


Tlahuac, México Urbvan A tiempo completo

**Descripción de la empresa**
Urbvan es una red de movilidad compartida con rutas preestablecidas que opera a través de la mas avanzada tecnología y a través de la app. Estamos enfocados en brindar un servicio de calidad, cómodo y seguro, a la vez que contribuimos con la disminución del tráfico vehicular de las ciudades.

**Descripción del empleo** Retos Principales**:

- El Partner Support el responsable de proveer soporte a los socios en cuestiones operativas así cómo asegurar el cumplimiento de las responsabilidades que los anfitriones tienen en la jornada diaria.



**¿Qué harás?**
- Atención a incidencias con unidades durante la operación
- Buscar socios que se autocubran o cubran a otros on the spot (segundo grado de respaldo)
- Negociar precios en urgencias operativas (on the spot)
- Seguimiento a dudas o preguntas operativas
- Seguimiento de tickets (peticiones de socio/dudas/aclaraciones/seguimientos/etc)
- Validación de viajes de lo que reporta el socio y lo que se opera realmente
- Levantamiento de tickets de cambios e incidencias
- Revisión de incidencias
- Garantizar Fullfillment
- Comunicación proactiva
- reactiva
- Corrección de incidencias
- Seguimiento en accidentes

**Requisitos** Lo que estamos buscando**:

- Experiência de al menos 2-3 años en Servicio y/o atención al cliente
- Excelente comunicación y orientado al cliente.
- Licenciatura trunca o terminada
- Herramienta: Indispensable experiência en G-suite (office en la nube), Hubspot ES UN PLUS.
- Fuerte Resolución de problemas
- Saber trabajar en condiciones de incertidumbre.
- Disponibilidad para laborar de** Miercoles a Domingo**, **Horario**: 6:00 am a 15:00 pm.

**Información adicional** ¿Qué ofrecemos por formar parte de la familia Kolors?**

Salario mensual de $7,600 brutos.

Prestaciones de ley y superiores.

Horarios rolados de: 6 am a 2 pm, 2 pm a 10 pm y 10 pm a 6 am

Acceso a uniformes.



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