Credit & Collections Analyst - Hybrid

hace 2 semanas

Guadalajara, México HireRight A tiempo completo

About HireRight:
Overview:
**Responsibilities**:
**Must be fully bilingual in English & Spanish.**

**Responsibilities**:

- Manages of a portfolio of clients, monitor, and ensure the timely recovery of the accounts receivable (AR) according to our policies.
- Analyze, review, and determine the root cause of a collection issue and build relationship with internal and external stakeholders
- Reports any significant past due in the AR and/or any situation that could have an impact on collections.
- Provide constant update of account status.
- Resolve SalesForce queue and general inbox customer inquiries
- Notate all actions in the accounting system
- Prioritize daily tasks and collection actions to ensure the decrease of the past due balances on assigned customers’ accounts
- Conducts balances and AR reconciliations with Customers in accordance with the corresponding credit policies.
- Explain standard accounts receivable related policies and procedures to internal and external stakeholders
- Access, understand, and utilize detailed and summary level collection reports
- Perform other duties as assigned or required in a positive manner

Qualifications:
**Education**:

- High school diploma or equivalent required
- College degree preferred

**Experience**:

- High/proficient written and verbal communication skills in English
- Highly organized, detail-oriented, and great follow-up and follow-through skills
- Solution oriented with a sense of urgency
- Strong computer skills
- Intermediate knowledge in Excel
- Ability to thrive in a face-paced environment with quickly changing business needs
- Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments
- Strong confidentiality standards
- Customer service-related experience is an advantage
- B2B Collections experience is highly preferred
- SalesForce experience is an advantage
- Experience in Shared Service Center environment is an advantage
- Ability to work effectively in a multi-national, matrix organization

**Please submit your resume in English.**

What do we offer:
The location of this role is flexible, of course you will get a fair financial compensation and from day one you will receive a training plan to get you on board quickly. In addition, you will have the opportunity to join our team of 3,000+ Team Members that work in 15 countries, serving clients in 200+ countries and territories. Many of our Team Members have been with HireRight for a long time. But that’s not all, you will get additional benefits like:
Christmas Bonus

Additional Holidays: Holy Thursday & Friday, Mother’s Day, Day of the Dead, Virgin of Guadalupe, and Christmas Eve.

Food Voucher + Meal Bonus

Saving founds

Generous Vacation Program

Monthly Payment of Teleworking Expenses

Insurance for major medical expenses

Business Casual Attire

Generous Referral Program

Professional Growth.

Curious? Contact us and show us that you are the tech professional we are looking for

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.

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