Tier Ii Help Desk
hace 2 meses
Location- Guadalajara, Puerto Vallarta, Mexico- Job Type- Full Time**Skills**:
- NoneCategories:
- None- ResponsibilitiesSummary
We offer
Monthly gross salary of $22,000 MXN
Salary increase to $24,000 MXN after 6 months
Performance bonus
2 days off
100% paid training
- Qualifications**Responsibilities**:
- Responds to tickets escalated from Tier I
- Creates, monitors, tracks, schedules, updates and closes tickets within ServiceNow in a timely manner
- Independently resolve most issues with Windows 7, 10, and network printers, software and hardware break/fix
- Work with the Office 365 admin portal to resolve user issues (password resets, new user creation, license assignment, software installation etc.)
- Collaborate with vendors to resolve issues as necessary
**Qualifications**:
- 2+ years of experience in an IT Help Desk role
- Experience in Office 365 and Active Directory Services
- Working knowledge of Windows 7 and 10 and Microsoft Office suite
- Basic understanding of Networking
- Remote access technologies (VPN terminal services, published apps etc.)
- Preferred experience working with ServiceNow, Salesforce, and VMware
- Ability to assist others with complex issues in a professional manner
- Ability to manage and prioritize incidents, requests, and tasks
- Strong problem analysis and problem-solving skills
- Excellent written and verbal communication skills
- Resourceful, well organized, highly dependable, efficient and detail oriented
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