Customer Service/production Planning

hace 3 meses

Toluca, México Vibracoustic A tiempo completo

Vibracoustic is part of the Freudenberg Group. The company ensures a smooth and quiet ride experience in every vehicle. We are driven by our purpose of adding comfort to mobility and providing the perfect solution for the NVH challenges of our automotive customers. As a leading supplier, Vibracoustic is the right place for open-minded, ambitious team-players with a hands-on mentality. Our innovative, safe and dynamic working atmosphere offers many opportunities for your personal growth and development in a global network. Want to join the team?
- Toluca

On-Site

Vibracoustic Toluca S.A. de C.V.

You support our team as

**Customer Service/Production Planning (f/m/d)**:
**Responsibilities**:

- Follow up critical items together with the master scheduler in order to have materials produce on time to full fill shipping schedule based on customer demand.
- Coordinate with finished goods warehouse pre-shipments and shipments to ensure on time delivery to the customers.
- OTD follow up in daily basis.
- Monitoring ASN sent to customers in every shipment to assure compliance and avoiding misalignment in front of customer system.
- Working with customers continuously having strong communication and high level commitment vs every customer requirement.
- Follow up on customer concerns getting involve additional departments in necessary case.
- Working on customer service portals as required in order to provide response on specific requirements as an action plan, shipment promise date, customer concerns, etc.
- Material planning, inventory management and control.
- Monitoring and controlling transactions with traffic responsible and with brokers or carriers/ forwarder to ensure completion of processes on time.
- Follow up in container management customer system to guarantee continues flow of dunnage to support production and customer shipments on time.

**Qualifications**:

- Experience more than 2 years.
- Knowledge in material planning, inventory, supplier management, customer management, traffic and import process.
- Advanced English.

**Some of your Benefits**:
**Diversity & Inclusion**:
**Diversity & Inclusion**: We focus on providing an inclusive environment and recognize our diversity contributes to our success.**Corporate Events**:
**Corporate Events**: We celebrate success as a team, because only together can we achieve our goals.**Personal Development**:
**Personal Development**: We offer a variety of trainings to ensure you can develop in your career.**Sustainability & Social Commitment**:
**Sustainability & Social Commitment**: We support social and sustainable projects and encourage employee involvement.**Safe Environment**:
**Safe Environment**: We strive to ensure safety remains a top priority, and provide a stable environment for our employees.Click here to go directly to our career page. Drive your career

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

**Additional Information**:

- Tania Gonzalez Hernandez

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