Dm Advisor

Req ID:407303

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

The HR Team Advisor is responsible for dealing with all incoming nonstandard HR service requests from Managers, Employees and HR Business Partners in our Operations Centres. This involves updating systems, including payroll and creating documents. The HR Advisors support a range of different HR functions and have responsibility for a geographic cluster of countries, dependent on languages. As our second line support on HR issues for customers the job holder must resolve as many incoming non-standard and complex service requests as possible to meet the business needs and ensure that the HR Operations Center meets its Service Level Agreements. Resolving requests includes an end to end generalist service to secure authorizations, address issues, create contracts, inform suppliers, update systems and maintain employee files; ensures accuracy and completeness of confidential personnel files and employee records; and files and retrieves documents. The job holder will also need to manage customers who are unclear about the nature of their request, provide incomplete information or request services outside the scope of the HR Operation, escalating any issues whilst ensuring that confidence of the customer is maintained, and customer satisfaction goals are achieved. Use initiative and sound judgment within established guidelines; organize, coordinate, and prioritize a variety of assignments with varying deadlines. Organize and maintain a variety of confidential and statistical records; reports and files; research, compile and summarize informational materials, and prepare periodic and special reports; interpret data, state conclusions and offer recommendations

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

**Equal opportunity statement**:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

**Job Type**:Experienced

**Job Segment**:Payroll, Finance, Research