Instructional Designer

This position will assist with developing high-quality training material that aligns with the operations workstream of Vertiv’s OCM and Performance Support strategy.

**RESPONSIBILITIES**
- Support content creation for multiple learning modalities (instructor-led, webinars, video, etc.) but will primarily focus on online content creation.
- Have a passion for storytelling and creating an engaging user experience.
- Utilize authoring tools like Opus and Articulate Rise to build courses and demonstrations.
- Ensure that our vision and mission are reflected in all aspects of the learner experience.
- Model exceptional customer service, teamwork, and professionalism in the development/maintenance process.
- Interact with the business and other team members in response to inquiries, concerns, and requests regarding distance education courses and issues.
- Create, manage, and deliver engaging training across multiple mediums while accommodating multiple learning styles.
- Integrate adult learning theory best practices into course development.
- Produce courses on time and in alignment with the overall learning strategy.
- Can thrive in demanding, fast-paced, large-scale IT implementation projects.
- Address changes and feedback to deliverables in a timely manner.
- Design and evaluate Kirkpatrick evaluations.

**QUALIFICATIONS**
- Minumum 3 years experience in a functional training development role on a large-scale IT implementation project, such as ERP/PLM/CPQ/MS Dynamics, Oracle/PeopleSoft/SAP.
- Familiarity with Operations concepts, understanding of Buyer or Planner business roles, and/or warehouse management.
- Experience using training development tools such as Articulate Rise, Opus, UPK, and WalkMe.
- Sound understanding of adult learning theory and models (ADDIE).
- Experience creating work instructions, job aids, and documenting business processes.
- Sound technical writing and instructional design skills as evidenced by work samples.
- Fluent in English and Spanish(reading, writing, speaking).