CRM Strategy

**Summary**:
Location: Mexico City, #LI-Hybrid About the role: We are seeking a CRM Strategy & Segmentation Transformation Lead who will explore, implement, and evaluate digital innovation solutions that address customer needs to co-create and build partnerships and collaborations with key stakeholders for the development of strategic plans that allow efficient management of the sales force. This role will work directly with the Commercial and Marketing teams and reports to the Customer Insights and Operations Senior Manager.

**About the Role**:
**Key responsibilities**:

- Planning and management, gather requirements to develop detailed Project plans and Project estimations to task level.
- Proactively assist the Business to identify upcoming conflicts and resource gaps.
- Serve as interface with the global and local Brand teams on Project Planning and delivery management.
- Lead and deliver projects for Regional and global teams, ensuring adherence to timelines and quality objectives.
- Ensure delivery of efficient and high-quality results.
- Lead an efficient and high-quality team that promotes harmony and standard methodology sharing among resources, drives collaboration with Country Organizations in managing high standards of communication and delivering outstanding services.
- Provide guidance on training requirements in relation to Commercial processes -Takes initiative to drive standardization of reports across brands.

**Key performance indicators**:

- Quality and accuracy of forecast assumptions
- Good customer satisfaction scores
- Ability to handle multiple stakeholders / projects

**Essential Requirements**:

- Bachelor’s degree in Engineering, Administration, Economics or similar
- Experience in different industries, including pharmaceuticals in roles related to business intelligence or commercial operations working with analytics, incentive compensation, planning, sizing, data management, data visualization
- High understanding and management of sales force performance measurement platforms: VEEVA, IQVIA, PowerBi and knowledge in Microsoft Power Query or ETL tools like Alteryx and advanced Excel
- Proven expertise of the Health Care and Pharmaceutical industry data sources, such as IQVIA, DDD, HCOS, PSP
- Proficient in English
- Project management
- High levels of collaboration, drive (is a must) and team spirit
- Critical thinking, adaptable to change with the environment
- Proactive, curious, and resilient

**Why Novartis?**

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating,

**Benefits and rewards**

**Commitment to Diversity and Inclusion**
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

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Division

International

Business Unit

Pharmaceuticals

Location

Mexico

Site

INSURGENTES

Company / Legal Entity

MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.

Functional Area

Marketing

Job Type

Full time

Employment Type

Regular

Shift Work

No

**Ajustes de accesibilidad**: