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S-e-se Customer Service
hace 2 meses
A global manufacturing company is looking for an experienced Customer service to join our team, located in Mexico. We offer all the benefits of a top employer committed to further development, intercultural exchange and innovation We are looking for people who bring commitment and a sense of team spirit to every challenge they take on.
**Expert Customer Service US Customers**
Is responsible for customer service for selected customers, incl. all day-to-day operations between ADC, customers, LEONI production facilities & third part logistics
**Tasks/Responsibilities**:
- Manages day-to-day customer service for selected customers
- Coordination of day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities & third party logistics
- Processes customer orders in ERP system of principle company, analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements and negotiates potential solution for deviations
- Monitors availability of required finished goods at ADC and initiates emergency measures if required
- Supports the dispatch process and outbound truck planning at ADC
- Supports the technical change process in ERP system of principle company
- Ensures accuracy of FG inventory in ERP system of principal company, supports cycle counting and stock take process at ADC
- Tracks ADC FG excess stock and takes necessary actions to reduce it
- Monitors KPIs in the area of responsibility
- Monitors customer satisfaction and coordinates actions in case of deviations
- Supports Sales for VCM related recharges to customers (obsolete material, freights, services)
- Demand management of NAFTA customers in SAP IBP and Interface to EMEA customers
S-E-SE Customer Service
MX-SON-Hermosillo SSH - HER0000AW
**Your Profile**:
- Degree in Economics/Engineering
- Customer service/planning experience (automotive preferred)
- English C1
- MS-Office, ERP system knowledge (SAP preferred)
- Self-starter/Organized/Quick Learner/Result oriented
- Ability to work in a high-pressure environment/prioritize tasks in multiple work streams/work in International Team
**We are looking forward to meet you
