SAP S/4hana Cloud

hace 3 semanas

Guadalajara, México Intugo A tiempo completo

**Responsibilities**:- Log and update Incidents and Requests (within the ticket management tool) with the relevant actions to keeps Customers and others informed of ticket progress.- Diagnose, troubleshoot, and resolve unique, nonrecurring problems while classifying the impact and urgency of the ticket and determining the source of issue.- Provide proactive workarounds where technical constraints impede the business process.- Escalate issues and involve other support consultants wherever required in order to resolve issues as quickly as possible.-
- Document procedures, knowledge base articles, training manuals in adherence with company processes and templates both internally and Customer facing.- Ensure operational processes are adhered to including Incident Management, Requests Management, Major Incident and Problem Management.- Identify potential consultancy and/or training requirements while dealing with the Customer and passing these to appropriate Account Manager(s).

**Requirements**:
- Good working knowledge of areas of SAP (Financial Accounting & Close, Management Accounting and Margin Analysis, Project Accounting, Inventory Accounting, Financial Consolidation & Group Reporting, Treasury Management).- Excellent verbal and written communication in English language.- Excellent interpersonal and customer service skills.- Strong analytical and problem-solving skills.- Possibly SAP ECC Experience.- Possibly S/4 HANA “on premise” version.- Ideally S/4Hana Cloud experience.

**Benefits**:

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