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Information Analyst

hace 4 meses

Monterrey, México Atos A tiempo completo

**INFORMATION ANALYST**:

- Publication Date: Apr 10, 2024- Ref. No: 512401- Location: Monterrey, Nuevo Le
- n, MX, 66490**Who we are.**
Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities.
Learn more on **Advancing what matters**

**The future is our choice**
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

**INFORMATION ANALYST**

**What you’ll do**:

- Work directly with the International Customer Care team to collect data and conduct analysis that directly impacts our customer service and outbound service performance
- Own and create reports and dashboards
- Use Tableau with ServiceNow Reporting tools such as: ServiceNow Native Reporting; Performance Analytics; Digital Portfolio Management (a ServiceNow module)
- On a daily basis, extract, manipulate, and analyze data to enable decision making on the key questions facing the Customer Care team
- Analyze data sets and have the opportunity to help our local markets improve our services
- Support managers and users acquiring data from various data sources
- Be responsible for data cleaning and data quality assurance
- Own ETL processes
- Support the International Service Delivery team on ad-hoc analytical tasks

**Who we are looking for**:

- You have professional experience with data-intensive projects using SQL and data visualization tools such as Tableau
- You graduated from a top-tier university with an excellent academic record in business or MINT/STEM and/or previous experiences in business intelligence, data engineering, management consulting, or other relevant areas.
- You have 3 years’ of experience in related practical and relevant work.
- You have experience with ServiceNow and Reporting tools such as: ServiceNow Native Reporting; Performance Analytics; Digital Portfolio Management (a SNOW module)
- You are professionally fluent in SQL
- You have experience with ETL processes.
- You may have some experience with automation and python

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

**Choose your future. Choose Atos.**

**Learn more about us**
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here