Representative, Refunds

Overview:
STATEMENT:
The Refunds & Repurchase Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, and employ analytical and research techniques to determine refund eligibility. Perform verification of the Earning Certification form, which requires direct contact with Members and their retail customers. Must have excellent customer service skills and experience and be able to handle complex and sensitive cases. This process supports and reinforces our current policies and procedures, strengthens and adds integrity to the Marketing Plan, and protects consumers, Members, and the Herbalife business by upholding the Gold Standards. The department and workload are heavily audited on a regular basis by internal and external auditors. All work must meet each country regulatory requirement.

DETAILED RESPONSIBILITIES/DUTIES:

- Provide support to the following regions NAM, SAM/CAM and Brazil.

REQUIRED QUALIFICATIONS:
**Skills**:Required

Ability to communicate effectively in verbal and written form in all 3 languages.

Ability to communicate in a clear, concise and courteous manner, internally and externally, at all levels and across diverse cultures.

Ability to recognize and escalate issues as needed.

High degree of flexibility in order to function under various timelines while maintaining a positive and professional attitude, and adapt as the external environment and organization evolves.

Strong logical, analytical and problem-solving skills with the ability to accurately and precisely summarize and present key information.

Proficient with Microsoft Office (Word, Excel, Outlook)


**Experience**:
Required

Trilingual - Portuguese for Brazil (MUST be Advance), Spanish (Advance) and English (Intermediate) or English (Advance) and Spanish (Intermediate)

At least 2 year experience in a service oriented industry.

**Education**:
Required

High school diploma or GED equivalent.

Preferred

Bachelor’s degree