Corporate Support

hace 6 meses


Tlahuac, México Urbvan A tiempo completo

**Descripción de la empresa**
Urbvan es una red de movilidad compartida con rutas preestablecidas que opera a través de la mas avanzada tecnología y a través de la app. Estamos enfocados en brindar un servicio de calidad, cómodo y seguro, a la vez que contribuimos con la disminución del tráfico vehicular de las ciudades.
**Descripción del empleo** ¿Qué harás?**
- Atender los diferentes canales de comunicación que Urbvan tiene con los usuarios corporativos (chat de aplicación de Urbvan, Mailing, Redes sociales)
- Ofrecer soluciones inmediatas a los usuarios.
- Detectar y reportar principales problemáticas que afecten al usuario.
- Conocimiento de Office, conocimiento de Zendesk y/o Intercom o CRM (herramientas de atención al cte).
- Enfoque al cliente

**Requisitos** Lo que buscamos**:

- Experiência: Mínimo 1-2 años como Customer Care, Atención al cliente, Customer Happines, Customer experience.
- Preferible experiência dando soporte B2B (clientes corporativos)
- Manejo de Estrés y frustración
- Actitud positiva y resolución de problemas.
- Construcción de Relaciones
- Habilidad de comunicación asertiva.
- Buena ortografía
- Conocimiento de Office, conocimiento de Zendesk y/o Intercom o CRM (herramientas de atención al cte).
- ** Disponibilidad para laborar turno de 2pm a 1OPm**:

- ** Trabajo 6 días a la semana.**:

- ** Trabajo mayormente remoto**

**Información adicional** Ofrecemos**
- Salario + Seguro de Gastos Médico Mayores (individual), S. Vida, Plan de wellbeing (15 días de vacaciones desde el primer año, Totalpass, Plataforma de Salud Mental con acceso a psicoterapia y nutriólogos).
- Crecimiento y desarrollo.
- Oportunidad de colaborar en una empresa líder en su ramo.
- Trabajo Híbrido mayormente remoto.



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