Academy Associate

Job Function: Cloud & Software Services Why SoftwareONE?:
**About SoftwareONE**:
Here at SoftwareONE, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here.

We want our people to be their true authentic selves at all times, because that’s when real creativity happens

The role:
**Role Summary**:
This is a client-facing role that advises the customer on support activities and business use cases related to the Technology Services that support their organization in a production environment.

The associate will support and provide a great customer experience while assisting and attending to IT requests via a ticketing system.

**Onboarding**

The Associate will attend a 3-month SoftwareONE Academy training to learn about SoftwareONE’s business model, service offerings, and business culture. During this time, the Associate will have opportunities to be paired with expert mentors and shadow live customer engagements.

**The Role**

The Associate will
- Provide guidance to customers, ensuring technical solutions adhere to SLA operational standards and Key Performance Indicators.
- Perform infrastructure analysis and articulate areas of risk to make recommendations on how to avoid pitfalls.
- Maintain and manage successful relationships with key stakeholders, management, and technical groups.

**Additional responsibilities may include**:

- Track solution deliverables toward the timeline and statement of work.
- Provide excellent customer services via IT Support in our Managed Services Practice.
- Drive high accountability by providing high-quality support and great customer satisfaction.
- Create documentation and reports on engagement.

What we need to see from you:
**Required Personal & Interpersonal Skills**
- Exceptional English communication skills, both written and verbal (85% or higher).
- Excellent active listening skills.
- High emotional intelligence and self-awareness, with the ability to learn from past experiences.
- Ability to articulate messages to executives and technical resources.

**Required Technical Knowledge, Skills & Abilities**
- Demonstrated ability to adapt to new technologies and learn quickly.
- Broad business, operational, and technical infrastructure knowledge.
- Highly motivated and results oriented.
- Strong problem solving and critical thinking skills.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of

information with attention to detail and accuracy.
- Ability to evaluate requirements and technical specifications for solution design fit

**Desirable Skills & Certifications**:
**Preferred: Knowledge in the following technology areas**:

- Amazon Web Service
- Microsoft 365
- Microsoft Azure
- Degree preferred (in Computer Information Systems/Computer Science and/or equivalent combination of experience and education).

What you should really know about us.:
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.

Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.

Patrick Winter, Founder.

What we expect from our employees:
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.

SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics.

Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.