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Customer Service Representative

hace 1 mes

Tijuana, México Ensambles Hyson S.A. de C.V. A tiempo completo

**OVERVIEW**:
The primary responsibilities are to provide exceptional Customer Service for the Training Services Project, have the ability to answer all questions, concerns and comply with special projects related. The customer service representative is also responsible for the logistics, reporting, registrations, payments and all duties related to our Training events.

**POSITION RESPONSIBILITIES**:

- Plan and coordinate training events that includes but not limited to:

- Search for training locations in cities across the United States
- Search for catering services in cities across the United States
- Negotiation of location terms and agreements
- Event set-up, preparation and logistics
- Follow up after the Training is completed (Paperwork, grading exams and certificates)
- Plan and coordinate Live Streaming events
- Providing exceptional customer service for course registration and customer inquiries
- Provide real time assistance to trainers and students
- Provide marketing support (Promotions, Bulletins, Website Administration)
- Communicate with Rain Bird customers, sales and distributors on regular basis
- Market training courses with/to sales force, distribution network and directly to customers
- Assist in the maintenance of the Rain Bird Training Services databases
- Provide data for monthly reports and accounting of revenue and expenses
- Act as backup for Rain Bird Rewards Program:

- Enter customer information accurately in databases; prepare monthly reports; perform general administration tasks within the Rewards group.
- Answer Contractor calls related to inquiries with the program.
- In a Quarterly basis prepare reports for Distributors in time and accurately upload the information in our data base
- Resolve customer inquiries in a courteous and professional matter, both outbound and inbound
- Coordinate registrations and payment transactions by establishing procedures that can assist in effectively collecting and processing payments in a timely and organized matter
- Manage the departments inbox request and be able to respond in the established due dates according to request type or category
- Process credits, vouchers and checks according to the established procedures and in the expected completion dates
- Identify issues and areas of need and implement solutions
- Must meet and comply with department and company policies, procedures, objectives and regulations

**MINIMUM QUALIFICATIONS**:

- Excellent communication skills both written and verbal in English to communicate with external and internal customers, or other groups within the company.
- Previous experience in coordination and logistics activities
- Previous experience in Call Center environment.
- Ability to work in extended periods on the telephone helping customers, including customer follow up
- Excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time
- Expert with MS Office tools with special emphasis in Microsoft Excel.
- Ability to travel (Visa)

**DESIRED QUALIFICATIONS**:

- BS or BA degree in Business, Administration, Marketing or related field.
- Ability in working with high profile customers.
- Advanced computer skills.
- Leadership and project management skills

Pay: $1.00 - $2.00 per month

Work Location: In person