Operations Manager Senior
hace 2 semanas
**Vacante para la empresa Recruiters and HR Advisors LATAM en Polanco -Cuauhtémoc, Ciudad de México**:
**Operations sr manager luxury botique hotel**:** Gerente de Operaciones SR - General Manager**
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OBJETIVO DEL PUESTO
Asegurar la rentabilidad y correcta administración de los recursos materiales, económicos, tecnológicos y humanos de la propiedad a cargo, a través de la gestión, supervisión y control de los procesos operativos, comerciales y de satisfacción del huésped, así como de la aplicación y seguimiento de los estándares, políticas y lineamientos establecidos por la marca.
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- **Requirements**:
Proven three year experience as Hotel Manager preferred or relevant role in a Boutique hotel setting.
- Fluency in English; knowledge of other languages is a plus
- Understanding of all hotel management best practices and relevant laws and guidelines
- Working knowledge of MS Offic and Google Suite; knowledge of Opera Cloud hotel
management software (PMS) is an advantage
- Revenue Management knowledge
- Excellent customer service skills as well as a business acumen
- **Valid passport and VISA**
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**Main Job Responsabilities**:
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Mosaic’s core values.
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
- Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
- Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, tax, budget generation and P&L reviews.
- Coordinate with the accounting department to oversee payroll functions.
- Lead the sales effort. Leverage mínimal sales staff/outside vendors to discuss and implement sales strategies to continually improve occupancy levels and revenues.
- Monitor and maintain the front and back-office systems and equipment to ensure optimum performance.
- Oversee the Sales and Events department and assist when needed with negotiations and proposal generation.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencie
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CONOCIMIENTOS GENERALES:
- **Inglés nível avanzado.**
- Manejo de objeciones y atención al cliente.
- Manejo efectivo del personal, con atención al detalle
- Manejo de presupuesto global
CONOCIMIENTOS ESPECÍFICOS DEL PUESTO:
- Modelo Service high level
- Conocimiento modelo summer house high end
- Conocimiento event planners and gathering
- Conocimiento en planeación financiera
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ZONA PARA LABORAR: Polanco
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**OFRECEMOS**
- Salario mensual $100,000 - $110,000 brutos mensuales (negociable)
- Prestaciones de ley
- Capacitación continua
- Comedor
- Descuentos Corporativos
- Días de permiso con goce de sueldo
- 10% gross annual based salary. Bono anual basado en KPI (basado en customer satisfaction, reveneu, and others)
- Seguro de Gastos médicos Mayores
- Entre otras
Interesados que cumplan con los requisitos favor de compartir CV en inglés por este medio
**Nível de educación deseada**:
Superior - titulado
**Nível de experiência deseada**:
Nível Gerencial
**Función departamental**:
Dirección de empresas
**Industria**:
Hospitalidad
**Habilidades**:
- general manager
- operations manager
- luxury boutique hotel
- luxury hotel
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