Ipb QA/trainer

The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.

**Responsibilities**:

- Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
- Ensure accuracy of research and compliance advice provided to members of sales force team
- Develop information regarding required changes in reports and procedures
- Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
- Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

**Qualifications**:

- Previous relevant experience preferred
- Series 6 and 26 License.
- Fundamental understanding of industry regulations in the US and Canada, extensive understanding of systems, products and culture
- Effective verbal and written communication
- Influencing and relationship management skills
- Proven ability to creatively solve problems

**Education**:

- Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Monitoreo de llamadas y/o chats

Capacitar a nuevo ingresos

Conocimiento de regulaciones bancarias

Idioma requerido

Ingles - 90%
- **Job Family Group**:
Customer Service
- **Job Family**:
Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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View the **EEO Policy Statement**.

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