Process Engineer, Outbound

hace 3 meses

Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

Bachelor's degree in Operations, Engineering or Logistics or certificate of completion of studies (operational Black Belts welcome)
- 5+ years of experience in a similar process development role, ideally in fast-paced industrial, logistics or production/manufacturing environment
- 5+ years of experience working with Distribution and Fulfillment processes
- 5+ years of experience working in Lean Management, Six Sigma and other OE tools
- Cross-functional project management experience
- Fluency in Spanish and English language.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.

**The Role**:
Amazon Mexico Fulfillment Operations is seeking a Process Engineer (PE) to work in the ACES (Amazon Customer Excellence Systems) team.

The PE team is a group of operational leaders driving process stabilization, standardization and continuous improvement for the Amazon Fulfillment Network. This team is essential to establish best in class network performance across all process paths, accelerate implementation of technological advancements and to strengthen the technical acumen and process knowledge for the operational leaders across the FC network. As Amazon Mexico continues to rapidly grow the FC footprint and infuse the organization with new talent, we need to ensure the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network-wide process improvements. The team would drive process control and shifting mean performance with the outcome of minimizing variation between shifts, building and region, to deliver strong OP performance. The team will work closely with the ACES PM, launch teams, operations, engineering and reliability and maintenance (RME) teams to improve the input metrics for each of the process paths by prioritizing and channeling resources to address gaps in these input metrics.

Key job responsibilities
As PE, you will be responsible to design initiatives from scratch and drive testing and pilot studies within a strict assigned timelines. This role requires the ability to demonstrate ownership for your initiatives, understand the initiative in detail, and influence to deliver meaningful results translating to tangible productivity and efficiency gains across the entire network. Some of the position’s key responsibilities include:

- Evaluate performance objectives and metrics across the network to proactively identify process improvement opportunities within your assigned process path
- Develop and implement detailed standard operating procedures to support daily operations within optimized operating window for each fulfillment process
- Partner with operational leaders within the FCs to execute implementation of process improvements driving stabilization and standardization across the network
- Deliver coaching and process path information across network of operational leaders in the FCs as it relates to your respective process path to support reduction of variation in process standards and knowledge gaps within FC network
- Execute, measure and support communication of project impacts in partnership with the site leaders responsible for day to day operations
- Work with cross-functional teams such as Engineering, Learning and Talent Development and ACES to deliver capability development projects.

About the team
**Vision**: To become the reference of continuous improvement through a flawless Fulfillment Centers execution.

**Mission**: ACES MX delivers excellence in safety, quality, and productivity performance by enhancing ops processes while offering the best customer and associate experience at lower cost

Mexico City, DIF, MEX
- Advanced data analysis skills and an expert in using supporting tools e.g. Minitab, JMP, MS Excel, MS Access
- Ability to modify dashboard/queries and write SQL queries on an ad hoc basis
- Strong interpersonal skills
- Strong verbal and written communication skills.

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