Ticket Agent

We are looking for a Ticketing Agent to work in the Business Plane Experience, a travel agency specializing in travel-related services for business trips. We take pride in delivering exceptional service and are available 24/7 to tackle any challenges that may arise along the way. Providing internal support for air ticket issuance, hotel reservations, and transfers for Business Plane Network.

Location: Monterrey, Nuevo León.

Job Requirements
- Education: At least high school.
- Experience: Previous experience in a travel agency is a plus
- Knowledge of GDS in Amadeus is preferred.
- Customer service experience preferred.
- Great ability to manage time and prioritize tasks
- Knowledge of Amadeus reservation systems is an advantage.
- High attention to detail and following standard procedure.
- Available to work with a flexible work schedule.
- Experience with corporate client is an advantage.

Job Responsibilities
- Book and issue flights using the Amadeus GDS and other travel agency booking platforms.
- Research to locate the best pricing and offer options according to the client's specifications.
- Book transportation, and make hotel reservations for guests in their desired location, ensuring their specifications for their stay are met.
- Resolve issues related to bookings, flight schedule changes, and client complaints.
- Process rebooking, cancellation, and refunds.
- Process payments and maintain accurate records of daily transactions.
- Making outbound calls to airlines, consolidators, and suppliers about bookings.
- Provide exceptional customer service to Corporate clients.
- Builds and maintains relationships with travel and tour suppliers, wholesalers, and tour operators.

Additional benefits and advantages

Competitive monthly salary of **$13,000 to $16,000** for the trial period.

Fully paid trial period.

Opportunities for professional growth and development.

Dynamic and collaborative work environment.

If you're interested, please share your CV in English

Tipo de puesto: Por tiempo indeterminado

Sueldo: $14,000.00 - $16,000.00 al mes

Beneficios:

- Días por enfermedad
- Horarios flexibles
- Opción a contrato indefinido
- Uniformes gratuitos
- Vacaciones adicionales o permisos con goce de sueldo

Tipo de jornada:

- Rotativo
- Turno de 8 horas

Lugar de trabajo: Empleo presencial