Massage Therapist/masseur

hace 2 semanas

Ciudad de México CDMX Hilton A tiempo completo

Massage Therapist/Masseur

A Masseur is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

**What will I be doing?**

As a Masseur, you are responsible for performing the following tasks to the highest standards:

- Attending Hilton Trainings and monthly departmental meetings as required
- To ensure high standards of cleanliness in the department
- To report any maintenance issues to Front Office Manager
- Assist in all areas of the operations as requested by Front Office Manager
- To be fully aware of current and future services offered by the hotel
- To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
- Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
- Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
- Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager
- Accurately explain spa treatment menu and packages to guests
- Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
- Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
- Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
- Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
- Assisting guest and providing personal training session, if necessary
- Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
- To ensure audio-visual equipment is well maintained and in good condition
- To ensure high standards of cleanliness in the department
- Provides courteous and efficient guest service from point of arrival through check out
- Orient the guests through our Fitness facility, greets guests and provides personal guest service

Un masajista es responsable de proporcionar tratamientos y servicios profesionales para los huéspedes, que incluyen, entre otros, tratamientos corporales y faciales, masajes, consejos de cuidado en casa post-tratamiento. Mantener la seguridad y la limpieza y garantizar la satisfacción de los huéspedes con respecto a todas las áreas de los servicios del Spa de acuerdo con los estándares de la empresa.

¿Qué voy a hacer?

Como masajista, usted es responsable de realizar las siguientes tareas con los más altos estándares:

- Asistir a las capacitaciones de Hilton y a las reuniones departamentales mensuales, según sea necesario
- Asegurar altos estándares de limpieza en el departamento
- Estar pendiente de cuaqluier pendiente de mantenimiento necesario en su area, y ser capaz de reportarlo y darle seguimiento
- Ayudar en todas las áreas de las operaciones según lo solicitado por el gerente y con base en la demanda de la operacion
- Conocer plenamente los servicios actuales y futuros que ofrece el hotel
- Asegurar que se cumpla con el presupuesto de operación departamental, maximizando los ingresos y minimizando los gastos
- Brinda un servicio eficiente al huésped desde el punto de llegada hasta el check-out. Potencializar siempre la venta post tratamiento de producto retail como de un segundo servicio, crear clientes fieles a la marca.
- Conocer perfectamente el inventario del producto, responsabilizarse de ello y estar pendiente siempre de los suministros
- Explique con precisión el menú y los paquetes de tratamientos de spa a los huéspedes
- Saludar y dar la bienvenida a todos

**What are we looking for?**

A Massage Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
- Experience in hospitality or customer service industry is required
- Ability to read, write, speak and understand the English language to effectively communicate with guests
- Ability to speak effectively in front of groups of customers or employees of organization
- Ability to deal with problems involving several concrete variables in standardized situations
- At least 1 year experience in the spa or hospitality industry

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Experience in a resort or wellness related field

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality

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