Field Service Engineer

hace 3 semanas

Guadalajara, México Cognizant Technology Solutions A tiempo completo

**We’re hiring**

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a **Field Service Engineer**

**What you’ll do**:

- Partners with the business by meeting regularly to understand their technical processes and needs
- Accountable for all items assigned and helps other team members in the ticketing system, including following up with users and other team members on open tickets
- Troubleshoot issues related to software, hardware, and network connectivity of advanced complexity
- Assist customers with technical issues of employees
- Actively creates and communicates documentation to support the team and its members
- Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment
- Proven ability to manage multiple activities of varying complexity while prioritizing and focusing on critical tasks and issues
- Identify and drive process improvement initiatives
- Act as a liaison between the other tiers

**Preferred experience**:

- 3-5 years of desktop support or equivalent role
- Exceptional communication and customer facing skills, able to interact effectively with diverse groups of stakeholders, both technical and business users
- Ability to translate technology into terms the business customers can understand
- Configure and deploy desktop operating systems (Windows 10) with Microsoft SCCM and Altiris
- Configure and troubleshoot desktop hardware (Dell, HP)
- Excellent understanding of networking technologies and how they relate to end user computing
- Excellent understanding of Active Directory objects and group membership
- Experience with Microsoft Office Suite, Adobe, Antivirus, Disk Encryption, and anti-malware required
- Working experience with thin clients, and virtual desktop (VDI) environment a plus.
- Ability to work afterhours as needed, be available while mobile, and participate in an on-call rotation
- Experience working effectively with business and IT staff in multiple locations
- Advance level of conversational English

**Why Cognizant?**

Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger
Join us now

BeCognizant #IntuitionEngineered

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Aug 02 2023

**About Cognizant

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