Technical Trainer

Technical Trainer (Bilingual English-Spanish)
Sales & Marketing
Mexico City, Mexico
Full-Time

What We Are Looking For

**Responsibilities**:
Scheduling of classes, organizing and maintaining of the training facility, including all live fire and demo units.
Determines training objectives, assists in writing training programs, modifying training programs as needs arise, including outline, text, handouts, and tests, and designs laboratory exercises specific to the Mexican Market.
To conduct ongoing comprehensive product training to all sales outlets/distributors and sales agency staff.
Participates in, and conducts technical training programs involving Navien products, installation, troubleshooting and service.
Familiar with standard concepts, practices, and procedures within the water heating field.
Performs a variety of tasks, which includes but is not limited to field inspections, technical site visits, troubleshooting and fielding phone calls from our installing groups, contractors, manufacturer representatives, distributors and coworkers.
Work with the Sales Director, Marketing Coordinator, Service Manager and Sales Supervisors to coordinate in-field training sessions, when approved and necessary.
Work with sales reps, distributors, engineers and contractors to provide design assistance.
Assist with office and warehouse duties as required.
Embrace and support growing business demands in a changing environment.
Assist in various local marketing projects and suggestions as requested.
Promote the Navien product portfolio at various trade shows.
Assist in resolving customer complaints and assist technical service with problem resolution.
Assist in Development of Market-Specific Promotional Collateral, Demonstrations, and Tutorials.
Conduct ongoing market research and staying knowledgeable about industry trends.
Create high-impact internal and customer-facing materials, communicating the value and unique advantages of the product portfolio.
Provide business analysis of varying markets to support new product development requests.
Lead competitive benchmarking activities to identify and address product gaps (customer surveys, online research, other benchmarking methodologies, etc.).
Perform market research & customer sensing activities required to refine product designs.
Collaborate with other departments to ensure profitable growth of the product portfolio and successful execution of various product development projects.
**Requirements**:
Completion of degree at a trade school (electrical, plumbing or HVAC) or equivalent in field work experience.
Positive sales-oriented personality.
Strong Team Player.
Ambition to grow and take on new assignments/skills as needed.
Understanding of the changing marketplace and ability to adapt to change.
Effective time management and organizational skills.
Able to manage productivity goals and quality standards.
Ability to articulate problems and solutions concisely to all levels of customers: laborer, contractor, distributer, engineers and architects.
Relies on experience and judgment to plan and accomplish goals.
Requires 90% National travel; 10% International (US)
Presentation/public speaking skills and strong customer service skills.
Intermediate knowledge of Microsoft Outlook, Word, Excel and PowerPoint programs.
Works under general and limited supervision.
Occasional travel to US Headquarters, visa required

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice.