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Customer Support Leader
hace 2 semanas
Descripción y detalle de las actividades
- Establish, develop, and service new customer accounts. - Work with Sales and Marketing Team to acquire new customers and business through cold calling, vendor campaigns, and referrals. - Research and quote opportunities for product and service fulfillment, effectively using all the available resources to satisfy the customer requirements and achieve Vinventions operational and sales goals. - Engage customer contact to learn about future order delivery requirements, forecasts, competitive threats, or new opportunities, and sharing information in a clean and clear way with the business. - Work collaboratively with customers to manage their inventory and schedule their product orders, driving maximum value for the customer and Vinventions. - Use proper decorum in all communications with customers both internal and external, in a way that brings credit to Vinventions and enhances the overall relationship. - Record sales and lead information in CRM system. - Lead the Customer Success group. - Performs other duties as requested, directed, or assigned. - Fluent in speaking and writing English language.
Experiência y requisitos
- Bachelor’s degree in business, marketing, or related field. If no degree, equivalent experience may be considered as agreed to by the hiring manager and Human Resources. - Customer service experience preferred. - Ability to work autonomously and collaboratively as part of a team. - Perform order entry and associated customer service and account management tasks (for example: import/export documentation, new customer forms, etc.) - Strong organizational, communication, and customer service skills. - Basic computer skills, including Outlook, Excel, and Word. - Experience with ERP and CRM software tools preferred. - Good attention to detail. - Able to complete routine paperwork accurately and in a timely manner. - Basic understanding of manufacturing processes is helpful.
Organización
Mam de la Frontera, S.A. de C.V.
Giro
Maquiladora (Export.)
Actividad principal
Maquila, shelter
Número de empleados
8000
**Área** Recursos Humanos
**Contrato** Permanente
**Turno** Diurno
**Jornada** Tiempo Completo
**Estudios** Titulo Profesional
**Sexo** Indistinto
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