Systems Specialist

**SUMMARY**

**RESPONSIBILITIES**Regularly maintains, upgrades and supports existing systems to ensure operational stability for business groups.-
- Implements hardware and software changes based on new and existing system requirements and installs the necessary hardware and equipment infrastructure (power, cables, etc.) to meet these requirements.- Implements system health monitoring tools and monitors hardware and software systems to ensure that established SLAs are met.- Negotiates with vendors to ensure that all system requirements are met in a timely and efficient manner.- Keeps abreast of all innovations and changes to AutoZone systems to ensure having the appropriate tools and training to provide quality support.- Provides training on systems to maximize operator efficiency and increase speed and accuracy of customer service.- Provides customer support by answering business partner questions and maintaining a presence at a customer point of contact.- Selects, develops, and motivates assigned staff.- Responsible for the development of less experienced AutoZoners; mentors and teaches.- Performs functional / technical requirements gathering, documentation, estimation, planning and project management on mid-size projects or parts of large projects.

**REQUIREMENTS**Level of formal education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.- Area of study: Computer Science Systems Engineering or related field- Years of experience: Two to three years.- Experience based on consistently demonstrated capabilities.- Knowledge of MS Office.
- Advanced functional and/or business knowledge.
- Technical skills may include experience with one or more of:

- Operative Systems (UNIX, Linux, Windows)
- Programming Languages (Java, C, C++, others)
- Databases (Informix, Greenplum, Hadoop, Oracle, PostgreSQL, DB2/SQL,)
- Networking (TCP/IP, Networking, LAN administration, data analysis, computer operations or customer service.- Solid problem solving, relevant domain and analytical skills.- Subject matter expertise in a functional area.- Expertise in at least one technical area.- Functional/technical requirements gathering and documentation.- Medium-sized project management - estimating, planning, controlling, and execution.- Typically is able to perform tasks with little or no supervision.